Brooke Wandelt
Rochester
Summary
Highly organized and proactive supervisor with a strong focus on staff training and customer-oriented service. Known for effective communication and conflict resolution, contributing to a collaborative work environment. Aiming to support operational excellence and customer engagement.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Rochester
06.2025 - Current
- Supervised daily operations and ensured exceptional customer service.
- Trained and coached team members on beverage preparation techniques.
- Managed inventory levels and restocked supplies for efficient workflow.
- Processed cash transactions with precision during peak hours to ensure smooth operations.
- Executed health and safety protocols to uphold cleanliness standards and ensure compliance.
- Facilitated effective communication among team members to enhance collaboration.
- Addressed any issues that arose during the shift in a proactive manner.
- Addressed customer complaints promptly and communicated issues to senior management for resolution.
Barista
Starbucks
Geneseo
08.2023 - 06.2025
- Delivered exceptional customer service, fostering positive customer relationships in fast-paced environment.
- Engaged with customers to improve their experience and effectively promote products.
- Collaborated with team members to ensure smooth store operations.
- Handled morning rush of customers with efficient, calm service to maintain operations.
Senior Camp Counselor
4-h Summer Camp
Delhi
06.2024 - 07.2024
- Developed and led educational programs in outdoor skills and environmental awareness.
- Facilitated team-building exercises that promoted cooperation and communication among campers.
- Coordinated camp activity schedules, increasing participation and enjoyment.
- Supervised daily camper activities, enhancing safety and engagement.
Education
Bachelor of Science - Geological Sciences
SUNY, Geneseo
Geneseo, NYSkills
- Supervisory skills
- Staff management
- Organizational skills
- Customer service
- Customer-oriented
- Conflict resolution
Timeline
Shift Supervisor
Starbucks
06.2025 - Current
Senior Camp Counselor
4-h Summer Camp
06.2024 - 07.2024
Barista
Starbucks
08.2023 - 06.2025
Bachelor of Science - Geological Sciences
SUNY, Geneseo