Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Weitzenkamp

Woodward,IA

Summary

Dynamic Account Manager with a proven track record at H&H Plumbing Inc, excelling in customer relationship management and revenue generation. Leveraged expertise in CRM software and contract negotiation to boost client base and sales figures. Known for outstanding project management and team training skills, consistently achieving and surpassing sales targets. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

T&L Properties, LLC
11.2024 - Current
  • Managed accounting for payables and receivables.
  • Conducted applicant screenings
  • Performed reconciliation of various financial accounts with accuracy.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Account Manager

H&H Plumbing Inc
10.2020 - 11.2024
  • Contributed to team objectives in fast-paced environment.
  • Negotiated prices, terms of sales and service agreements.
  • Consulted with businesses to supply accurate product and service information.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed, maintained and utilized diverse client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Recorded accurate and efficient records in customer database.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Built relationships with customers and community to promote long term business growth.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Kept detailed records of daily activities through online customer database.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Met existing customers to review current services and expand sales opportunities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted with recruitment and onboarding of new employees.
  • Reviewed and coordinated payroll processing calendar and schedules.
  • Responded to HR staff and employees regarding payroll matters.
  • Led or participated in employee interviews and hiring decisions.
  • Managed hiring events to drive candidates to specific branches.
  • Assisted in recruitment and hiring, selecting candidates in line with company's values and policies.

Property Manager

BBH Management
09.2019 - 10.2020
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Coordinated appointments to show marketed properties.
  • Planned special events such as lotteries, dedications and project tours.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.

Office Manager

LeGrant Law Firm
08.2018 - 09.2019
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Boone High School
Boone, Iowa
05.2011

Skills

  • Trend forecasting
  • Market forecasting
  • Customer training
  • Contract Negotiation
  • Account Servicing
  • Revenue Generation
  • Complaint Management
  • Account development
  • Customer Service
  • Report Writing
  • Sales Development
  • Project Management
  • Account Management
  • Lead Development
  • Client Relationship Management
  • Business Development
  • Schedule Management
  • Vendor Relations
  • Team Training
  • New account creation
  • Database Management
  • Account verification
  • Customer Relationship Management (CRM)
  • Sales Reporting
  • CRM Software
  • Goal Setting
  • Customer Relationships
  • Invoice balancing
  • Order Management
  • Coordinating paperwork
  • Customer Satisfaction
  • Client Development
  • Coordinating documents
  • Cold calling skills
  • Sales Meetings and Orientations
  • Supplier Auditing
  • Data-driven decision-making
  • CRM proficiency
  • Management collaboration
  • Documentation And Reporting

Timeline

Administrative Assistant

T&L Properties, LLC
11.2024 - Current

Account Manager

H&H Plumbing Inc
10.2020 - 11.2024

Property Manager

BBH Management
09.2019 - 10.2020

Office Manager

LeGrant Law Firm
08.2018 - 09.2019

High School Diploma -

Boone High School

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Brooke Weitzenkamp