Brooke Welliver
Ontario,CA
Summary
Dynamic food and hospitality management professional with a proven track record of driving productivity and efficiency. Expertise in staff training, inventory management, and delivering exceptional customer service while leading and mentoring a diverse and adept team. Strong communicator and leader, skilled at problem-solving to elevate team performance and create outstanding dining experiences, while committed to fostering a collaborative environment that enhances operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Shift Lead
Pressed Juicery
Chino Hills, CA
03.2024 - Current
- Conducted thorough quality control inspections to ensure that all finished products met or exceeded industry standards prior to distribution.
- Maintained precise inventory levels by monitoring stock and proactively placing orders for additional supplies as needed to support operations.
- Onboarded and trained new employees on safety protocols, job responsibilities, and company policies to ensure a seamless integration into the team.
- Recorded and managed customer interaction data in the database system, ensuring accurate documentation for future reference and follow-up.
- Oversaw daily shift operations, providing supervision and guidance to staff while ensuring adherence to company policies and fostering a productive work environment.
Cashier/Prep Dishwasher
Corner Bakery Cafe
Glendora, CA
09.2023 - 07.2024
- Welcomed customers with a friendly demeanor, addressing inquiries and providing detailed information about store products and services to enhance their shopping experience.
- Managed cash register operations with precision, processing payments through various methods—including cash, checks, credit cards, gift cards, and automatic debit—while ensuring accurate transactions and maintaining a balanced till.
- Skillfully operated ovens and other baking equipment, following established recipes to produce high-quality baked goods, while adhering to food safety and hygiene standards.
Cashier/Line Cook
Big League Dreams Sports Parks
Jurupa Valley, CA
08.2022 - 01.2023
- Prepared and cooked meals with precision, following established recipes and menus, while making adjustments to ingredients and cooking times as needed to ensure optimal flavor and presentation.
- Strictly adhered to food safety and sanitation standards during food storage and preparation, ensuring compliance with health regulations and maintaining a safe dining environment.
- Provided exceptional customer service by warmly greeting patrons and addressing their needs, creating a welcoming atmosphere that enhanced their dining experience.
- Supported inventory management by assisting in the stocking of supplies for the bar and snack bar, ensuring that all areas were well-stocked and organized for efficient service.
- Assisted customers by answering inquiries and providing detailed product information, ensuring they had a positive experience and felt informed about their choices.
Education
Associate of Science - Kinesiology/ Psychology
Mount San Antonio College
Walnut, CA05-2024
Skills
- Operations Support
- Customer Service Management
- Shift Scheduling & Staff Allocation
- Inventory Management
- Process Optimization & Streamlining
- Optimistic Leadership Mindset
- Client Engagement & Support
- Team Development & Mentorship
- Team Empowerment
- Conflict Resolution & Troubleshooting
Accomplishments
Employee of the Month- Oct.2023
Honor Roll August 2019-2023
Certification
- Food Handlers Cards
- First Aid and CPR Certification
- Mandated Reporter Certificate
Timeline
Senior Shift Lead
Pressed Juicery
03.2024 - Current
Cashier/Prep Dishwasher
Corner Bakery Cafe
09.2023 - 07.2024
Cashier/Line Cook
Big League Dreams Sports Parks
08.2022 - 01.2023
- Food Handlers Cards
- First Aid and CPR Certification
- Mandated Reporter Certificate
Associate of Science - Kinesiology/ Psychology
Mount San Antonio College
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