Summary
Overview
Work History
Education
Skills
Timeline
Generic

BROOKE WELLS

Monroe,LA

Summary

Results-driven management professional with over two decades of experience, recognized for a proactive leadership style and exceptional communication skills. Expertise in fostering collaboration across teams to achieve organizational goals while maintaining a strong focus on client satisfaction. Committed to delivering outstanding service and enhancing customer well-being, consistently striving for excellence in every interaction. Proven track record of driving results and cultivating positive relationships with clients and stakeholders.

Overview

22
22
years of professional experience

Work History

Veterinary Assistant

Animal Hospital of West Monroe
08.2021 - Current
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Obtained information and history from clients to maintain medical charts.
  • Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
  • Delivered attentive, courteous service to promote overall patron satisfaction.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
  • Assisted senior staff with blood analyses and physical assessments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
  • Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
  • Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
  • Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.
  • Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
  • Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
  • Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
  • Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
  • Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
  • Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
  • Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
  • Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
  • Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
  • Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
  • Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
  • Streamlined administrative tasks to ensure veterinary team could focus on patient care.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Followed safety protocols for handling animals.
  • Prepared animals for surgical procedures.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Maintained clean and safe animal living areas.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Monitored vital signs and provided nursing care for animals.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Kept detailed records of animal treatments and medications.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Collected and processed samples for laboratory testing.
  • Observed animals for signs of distress or illness.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Prepared and administered diets and feedings according to instructions.
  • Educated clients on post-surgical care and nutrition.
  • Performed testing and completed blood counts.
  • Monitored laboratory animal behavior and health.

Shelter Director

River Cities Humane Society for Cats
02.2008 - 04.2021
  • Oversaw client service and technical animal care within the shelter.
  • Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.
  • Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
  • Contributed to successful grant applications by providing accurate statistics on shelter operations, client demographics, and program outcomes.
  • Fostered a supportive environment by cultivating strong relationships with partner agencies, volunteers, and donors.
  • Increased community awareness and support for the shelter through effective public relations campaigns and fundraising events.
  • Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.
  • Evaluated staff performance regularly, offering constructive feedback that facilitated professional growth and improved service delivery.
  • Streamlined operations through the development of effective policies and procedures for shelter management and resident care.
  • Adapted programming as needed based on changing client needs or resource availability while maintaining high standards of care.
  • Assisted clients in achieving self-sufficiency through referrals to appropriate social services programs and resources.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Veterinary Assistant

Lefebvre Veterinary Medical Center
05.2003 - 02.2007
  • Helped veterinarians with surgical procedures, animal restraint, and administration of vaccines and medications.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
  • Assisted senior staff with blood analyses and physical assessments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
  • Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
  • Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
  • Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
  • Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
  • Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
  • Streamlined administrative tasks to ensure veterinary team could focus on patient care.

Education

Continuing Education - Animal Welfare

Animal Care Expo
New Orleans, LA
04.2019

Continuing Education - Animal Welfare

Animal Care Expo
New Orleans, LA
04.2015

Continuing Education - Animal Welfare

Animal Welfare Conference
Lafayette, LA
06.2012

High School Diploma -

Sterlington High School
Monroe, LA
05.2005

Skills

  • Problem resolution
  • Time management
  • Compassion
  • Animal handling and restraint
  • Administration of oral, subcutaneous, and IV medications
  • Blood draws
  • Computer skills
  • Animal grooming
  • Hardworking
  • Communication
  • Team work
  • Client communication
  • Cleaning and sanitizing
  • Patient restraint
  • Animal safety
  • Appointment scheduling
  • Patient flow management
  • Proficient in software
  • Multitasking Abilities
  • Attention to detail
  • Active listening
  • Excellent communication
  • Problem-solving
  • Organizational skills
  • Customer service
  • Relationship building
  • Supply ordering and restocking
  • Written communication
  • Decision-making
  • Microsoft office
  • Customer billing
  • First aid
  • Team building
  • Problem identification
  • Cash drawer balancing
  • Incident reporting

Timeline

Veterinary Assistant

Animal Hospital of West Monroe
08.2021 - Current

Shelter Director

River Cities Humane Society for Cats
02.2008 - 04.2021

Veterinary Assistant

Lefebvre Veterinary Medical Center
05.2003 - 02.2007

Continuing Education - Animal Welfare

Animal Care Expo

Continuing Education - Animal Welfare

Animal Care Expo

Continuing Education - Animal Welfare

Animal Welfare Conference

High School Diploma -

Sterlington High School

Similar Profiles

CREATE PROFILE