Summary
Overview
Work History
Education
Skills
Timeline
Brooke Wheeler

Brooke Wheeler

Property Management
Maple Heights,OH

Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Epic Consultant

Epic Health Services
09.2006 - Current
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Assisted in development of system security protocols.
  • Researched and identified solutions to technical problems.

Ambulatory/Inpatient Epic Consultant

Epic Health Services
05.2006 - Current
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Secured confidential patient information from unauthorized access.
  • Studied and researched various medical terms as well as software and coding systems.

Property Manager

Sherwood Village Apartments
03.2021 - 09.2023
  • Maintained sufficient number of units market-ready for lease.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Consultant

Northern Light
10.2022 - 11.2022
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs.
  • Supported clients with business analysis, documentation, and data.

Consultant

BJC Hospital
09.2022 - 10.2022
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand system.
  • Supported clients with business analysis, documentation, and data modeling.

Asst Property Manager

Granada
04.2015 - 11.2019
  • Escalated major issues to property manager for immediate remediation.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Hotel Reservation Specialist

Marriott
11.2014 - 10.2016
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Recruiter

Advanced Solutions
05.2011 - 09.2014
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Operated and maintained applicant tracking and candidate management systems.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.

Shift Manager/ Bartender

Red Lobster
Beachwood , OH
04.2007 - 09.2011
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.

Leasing Consultant

Glen Vally Apts.
Bedford , Oh
07.2004 - 09.2008
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

Asst. Manager

American Commodore
Solon , Oh
04.2003 - 05.2006
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Diploma -

Bedford High School, Bedford, OH
08.2000 - 05.2004

Skills

Application support

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Timeline

Consultant - Northern Light
10.2022 - 11.2022
Consultant - BJC Hospital
09.2022 - 10.2022
Property Manager - Sherwood Village Apartments
03.2021 - 09.2023
Asst Property Manager - Granada
04.2015 - 11.2019
Hotel Reservation Specialist - Marriott
11.2014 - 10.2016
Recruiter - Advanced Solutions
05.2011 - 09.2014
Shift Manager/ Bartender - Red Lobster
04.2007 - 09.2011
Epic Consultant - Epic Health Services
09.2006 - Current
Ambulatory/Inpatient Epic Consultant - Epic Health Services
05.2006 - Current
Leasing Consultant - Glen Vally Apts.
07.2004 - 09.2008
Asst. Manager - American Commodore
04.2003 - 05.2006
Bedford High School - Diploma ,
08.2000 - 05.2004

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