Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
AdministrativeAssistant
BROOKE WHITE

BROOKE WHITE

Murfreesboro,TN

Summary

Enthusiastic Sales/Customer Service Professional with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven results to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills serving all levels of management.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

George Weeks Real Estate
06.2022 - 11.2022
  • Identified consumer interests and key market identifiers for new accounts.
  • Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
  • Answered customers' questions regarding products, prices and availability
  • Created and updated customer accounts with relevant information
  • Used CRM software to maintain detailed contact logs and account records for 6+ agents
  • Cold called FSBO and Expired listings and sent mailers
  • Scheduled lending/listing/buyer consultation appointments

Office Manager

Thrive Electric
01.2017 - 06.2022
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Managed office operations while scheduling appointments for department managers
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings
  • Scheduled travel arrangements for owner and crew

Customer Service Representative

Progressive Insurance
10.2010 - 08.2012
  • Answered constant flow of customer calls 24 x 7 with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Loan Processor/Loan Officer Assistant

Metro Finance/D&R Mortgage
01.2007 - 02.2010
  • Managed highly confidential documents associated with the President of the company
  • Gathered financial histories, environmental reports, and property appraisals for review
  • Reviewed credit reports and obtained updated reports as needed to verify pay history
  • Maintained contact with insurance agents to verify proper coverage and changed the mortgage e- clause before the loan closed
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Communicated with customers daily to request information and complete paperwork.
  • Assembled important paperwork and disclosures for borrower.
  • Monitored key dates to obtain information by deadlines.
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
  • Assessed loan compliance to meet mortgage lending laws and regulations.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Handled any conditions sent from underwriting departments.
  • Set up and completed loan submission packages.
  • Maintained long-term relationships with customers to provide best-in-class customer service.

Education

Real Estate License - Real Estate

TREES Real Estate School
Murfreesboro, TN
11.2022 - 11.2022

Bachelor of Science - Communications

Oakland University
Rochester, MI

Skills

  • Verbal and Written Communication
  • CRM
  • Sales Conversion
  • Client Needs Assessment
  • High-performance Standards
  • Upselling
  • Conflict resolution
  • Client Rapport Building
  • Medical Terminology

Technical Skills

  • Boomtown
  • Cinc
  • Salesforce
  • Vulcan
  • Mojo
  • Zillow
  • Realtor.com Pro
  • Homelight
  • MS Office Suite

Timeline

Real Estate License - Real Estate

TREES Real Estate School
11.2022 - 11.2022

Administrative Assistant

George Weeks Real Estate
06.2022 - 11.2022

Office Manager

Thrive Electric
01.2017 - 06.2022

Customer Service Representative

Progressive Insurance
10.2010 - 08.2012

Loan Processor/Loan Officer Assistant

Metro Finance/D&R Mortgage
01.2007 - 02.2010

Bachelor of Science - Communications

Oakland University

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