Brooke Wilhelm
Winchester,US
Summary
A forward-thinking leader who excels at motivating employees, multi-tasking, and communicating clearly and effectively. High-performing Human Resources Director with a solid background in human resources. Analyzes and evaluates job duties and requirements by understanding compensation and benefits laws and regulations. Strong organizational skills with a keen eye for detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Benefits Advisor
Aflac
04.2024 - 06.2024
- Create relationships with local business owners, speaking to around 50 each day.
- Provide employers with employee benefit solutions that improve their retention rates and help them be competitive when hiring.
- Enhanced employee satisfaction by effectively addressing benefit inquiries and providing timely resolutions.
- Managed open enrollment periods efficiently, enabling prompt processing of benefit changes for all employees.
- Developed custom benefits packages tailored to individual employee needs, boosting overall job satisfaction rates.
- Educated employees on available benefits options, empowering them to make informed decisions about their coverage.
Human Resources Director
Chick-fil-A
05.2020 - 04.2024
- Create succession plans and promotion paths for all employees.
- Develop and implement innovative initiatives to boost employee engagement, such as pizza party goals, or desert days once a month.
- In charge of the onboarding process for newly hired employees and the distribution of all paperwork.
- Oversee guest recovery within the store as well as online.
- Create training schedules for new hires.
- Provide trainers with adequate training tools and knowledge.
- Partner with fellow directors in money handling within the store, as well as to and from the bank.
- In charge of all coaching, training, and performance improvement activities for employees.
- Support operational changes that result in cost savings and higher profit margins.
- Conducted interviews with participants to determine eligibility.
- Maintained human resources regulatory compliance with local, state, and federal laws.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Devised hiring and recruitment policies for 30-employee company.
Education
Bachelor of Science - Psychology
Liberty University Online Academy
Lynchburg, VA12.2023
High School -
Millbrook High School
Winchester, VA01.2021
Associate - General Studies
Laurel Ridge Community College
Middletown, VA01.2021
Skills
- Human Resources Management
- Team Guidance
- Equal Opportunities Facilitation
- Training programs
- New Employee Training
- Recruitment Strategies
- Policy and Procedure Adherence
- Mentoring abilities
- Customer service
- Product Ordering
- Relationship Building
- Multitasking
Timeline
Benefits Advisor
Aflac
04.2024 - 06.2024
Human Resources Director
Chick-fil-A
05.2020 - 04.2024
Bachelor of Science - Psychology
Liberty University Online Academy
High School -
Millbrook High School
Associate - General Studies
Laurel Ridge Community College
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