Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Willey

Worcester,NY

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

Home Health Aide

Private Duty
07.2022 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.

Clerk

Sunoco Gas Station
08.2021 - 07.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Monitored inventory levels to order new supplies and maintain consistent stock.

Emergency Room Technician

Ellis Hospital
02.2012 - 07.2021
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
  • Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Quickly responded to codes and cardiac monitor alarms.
  • Provided exceptional service by maintaining a professional demeanor and exercising excellent interpersonal skills when interacting with patients, families, and colleagues alike.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Inspected equipment for defects and completed basic repairs.
  • Performed basic laboratory tests and collected specimens for further testing.

Part-time On-road Supervisor

United Parcel Service, UPS
09.2018 - 03.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.

Education

No Degree - Health Sciences

Schenectady Community College
Schenectady, NY

High School Diploma -

Shenendehowa High School
Clifton Park, NY
06-2011

Skills

  • Focused patient support
  • Compassionate patient care
  • Dementia care assistance
  • Skills in personal care management
  • Comprehension of medical terminology
  • Strong performance in high-stress environments
  • Detail-oriented organization
  • Punctual project delivery
  • Enthusiastic demeanor
  • Problem solving skills
  • Hardworking and goal oriented

Timeline

Home Health Aide

Private Duty
07.2022 - Current

Clerk

Sunoco Gas Station
08.2021 - 07.2022

Part-time On-road Supervisor

United Parcel Service, UPS
09.2018 - 03.2020

Emergency Room Technician

Ellis Hospital
02.2012 - 07.2021

No Degree - Health Sciences

Schenectady Community College

High School Diploma -

Shenendehowa High School

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Brooke Willey