Brooke Williams
Katy,TX
Summary
Senior Commercial and litigated claims adjuster with a string back ground handling commercial auto, general liability, bodily injury and total loss claims. Experienced in evaluating liability and coverage ,managing litigated files , coordinating with defense counsel, and resolving claims efficiently and fairly, Known for sound judgement, clear communication, and consistent follow-through in high-exposure matters while maintaining compliance with claim handling standards.
Overview
10
10
years of professional experience
Work History
Senior Claims Adjuster
Gallagher Bassett (contract)
11.2025 - 12.2025
- Reviewed commercial claims to determine liability, evaluate exposure, and move files toward timely closure.
- Contacted defense counsel to obtain dismissals and support favorable claim outcomes.
- Issued payments for past-due billing invoices in line with company and client guidelines
APD Resolution Specialist
Reserv
02.2024 - 02.2025
- Managed commercial and property claims, coordinating with Envista for fire damage reviews and determining liability.
- Reserved and monitored rentals, submitting claims to subrogation for resolution.
- Communicated with bodily injury and total loss adjusters to efficiently resolve claims.
- Analyzed data to identify trends and improve service delivery processes.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
Bodily Injury Adjuster
Spherion
01.2024 - 04.2024
- Conduct thorough investigations into bodily injury claims to determine liability, coverage, and extent of injuries.
- Collect and review medical records, police reports, witness statements, and other relevant documentation to assess the validity of claims.
- Negotiate settlements with claimants, legal representatives, and other parties to reach fair and equitable resolutions.
Commercial Auto/GL Adjuster
PRG
01.2022 - 12.2023
- Managed end-to-end review and closure of commercial auto property/liability, bodily injury claims for multiple transportation accounts.
- Evaluated litigation claims, subrogation demands, and made liability determinations.
- Issued denial letters, payments to vendors, attorneys, and claimants.
- Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation.
- Direct BI settlements with unrepresented claimants, as well as attorney represented.
Commercial Auto/GL Adjuster
Jonus Group
01.2021 - 12.2022
- Communicated with members and claimants regarding auto losses.
- Analyzed videos, police reports, estimates, and driver statements to make informed decisions.
- Processed payments for total loss, damages, and managed rentals.
- Coordinated appraisers' assignments and communicated with attorneys regarding claims.
- Sent tender request and to other carriers.
- Completed BI evaluation and settlements for claimants.
Commercial Auto Claims Adjuster
Alacrity
01.2019 - 12.2021
- Handled commercial auto property/liability, bodily injury, and PIP claims for multiple insurers.
- Managed litigation claims, subrogation demands, and issued denial letters and payments.
- Assessed estimates and determined liability.
- Evaluated and investigated claims for a resolution to closure
Bodily Injury Adjuster
Manpower
01.2018 - 12.2019
- Investigated assigned bodily injury and automobile liability claims.
- Evaluated injuries and property damage using police, hospital records, appraisals, and repair estimates.
- Negotiated settlements within authority limits, complying with regulatory requirements.
- Reviewed and processed medical, physician, and attorney bill demands.
Bodily Injury/PD Auto Adjuster
EA RENFROE
01.2016 - 12.2018
- Managed assigned bodily injury, property damage, and liability claims.
- Assessed injuries and property damage using various sources.
- Negotiated settlements and reviewed medical, physician, and attorney bill demands.
- Obtained necessary records and coordinated actions within authority limits.
Education
High School Diploma -
Moss Point High School
Moss Point, MS05.1999
Skills
- Commercial Auto & Bodily Injury Claims
- Litigation, Subrogation & Arbitration
- Liability Investigation & Determination
- Coverage Analysis & Documentation
- Property Damage & Total Loss Handling
- Client & Claimant Communication
- Settlement Negotiations
- Statement Taking & Recorded Interviews
- Litigation, Subrogation & Arbitration
- Reserving & File Management
Timeline
Senior Claims Adjuster
Gallagher Bassett (contract)
11.2025 - 12.2025
APD Resolution Specialist
Reserv
02.2024 - 02.2025
Bodily Injury Adjuster
Spherion
01.2024 - 04.2024
Commercial Auto/GL Adjuster
PRG
01.2022 - 12.2023
Commercial Auto/GL Adjuster
Jonus Group
01.2021 - 12.2022
Commercial Auto Claims Adjuster
Alacrity
01.2019 - 12.2021
Bodily Injury Adjuster
Manpower
01.2018 - 12.2019
Bodily Injury/PD Auto Adjuster
EA RENFROE
01.2016 - 12.2018
High School Diploma -
Moss Point High School
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer