Brooke Wilson

• Staff liaison for the Sustainability Task Force, Higher Education Advisory Council, Work Force Development Task Force, Scholarship Committee, and the Partnership Community.
• Also supports other committees such as Membership, DEAI and Advocacy.
• Primary event coordinator for the New York State Tourism Excellence Summit, coordinates NYSTIA's online webinars, and directly supervises NYSTIA interns.
• I am continuing to grow in my leadership role, adding fiscal duties, coordinating Co-Op programs, and representing NYSTIA at select regional events and travel shows.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

• Gave tours to prospective students
• Worked on content creation and social media
• Facilitated Admission events
• Helped maintain, organize and create records in the office

I worked in 3 different positions over the course of this internship:

• Club Lounge attendant - upheld health and safety standards on the buffet line and at the bar. Communication across many departments to ensure customer satisfaction and seamless transitions throughout the day.
• Call Center - helped direct customers to the correct people. Solved guest problems in an efficient and timely manner. Helped coordinate with different departments to ensure guest satisfaction.
• Front Desk - Streamlined check-in process for improved efficiency and wait times. Upheld the Ritz-Carlton standards to each and every guest to ensure the best experience possible.