Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Witchell

Brooke Witchell

Kalamazoo,USA

Summary

Proactive and versatile professional skilled in problem-solving and client relationship management. Demonstrated ability to thrive in fast-paced environments while adapting to new challenges and last-minute changes. Committed to supporting team success with a strong focus on achieving positive results and maintaining high-quality work standards. Consistently recognized for delivering exceptional performance under pressure. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Community Health Worker

Oak Street Health
Kalamazoo, MI
04.2024 - Current
  • Assessed the impact of social determinants of health on patient outcomes.
  • Conducted home visits to assess the health needs of patients and their families.
  • Collaborated with other healthcare providers to ensure continuity of care for patients.
  • Provided information to access financial assistance, legal aid or housing.
  • Provided assistance with completing forms related to public benefits programs.
  • Coordinated transportation for clients to medical appointments or other necessary services.
  • Assisted with patient referrals to appropriate community resources.

Additional administrative duties:

  • Data entry and preparation for the tri-weekly admission prevention planning meeting.
  • Ensuring that office supplies are stocked, creating the list for ordering, and putting away the orders upon arrival.
  • Team engagement: maintaining a working list of birthdays, along with a get-to-know-you spreadsheet.
  • Providing coverage for the front desk when short-staffed, answering the phone, scheduling patients, answering questions, etc.
  • Assigning electronic tasks to the appropriate staff members.
  • Provide assistance to new employees during onboarding when the Practice Manager is unavailable.
  • Ensuring that orders for home health, and other referrals, are signed and sent to the appropriate fax numbers.

Welcome Coordinator

Oak Street Health
Kalamazoo, USA
03.2023 - 04.2024
  • Fostered strong relationships with patients and colleagues to enhance inclusivity.
  • Efficiently carried out daily responsibilities involving scheduling and patient appointments.
  • Ensured a seamless workflow for stakeholders by allocating tasks to suitable care teams in a timely manner.

Assistance Payments Worker

State of Michigan
Kalamazoo, USA
09.2022 - 03.2023
  • Enhanced client application procedures by ensuring accurate and complete documentation.
  • Exhibited careful attention to detail when maintaining and updating client cases promptly.
  • Coordinated connections between clients and community resources to enhance service accessibility.
  • Managed diverse client caseload with efficiency.

Troop Support Specialist

Girl Scouts Heart of Michigan
Kalamazoo, USA
09.2021 - 09.2022
  • Maintained high-quality support for troop leaders and volunteers, meeting their needs effectively.
  • Recruited new volunteers and leaders, ensuring a smooth onboarding process.
  • Enhanced participation and visibility of Girl Scouts program through strategic alliances with local community organizations.

Coach

Girls on the Run
Kalamazoo, USA
04.2022 - 06.2022
  • Promoted teamwork and built confidence among participants through collaborative coaching efforts.
  • Encouraged skill growth through active and supportive coaching practices.
  • Established effective strategies to enhance overall movement capabilities for girls.
  • Developed a positive culture to enhance teamwork, growth, and confidence.
  • Organized team building exercises to enhance girls' interpersonal skills.

Crew Lead

Rivers Landscaping
Bozeman, MT
04.2019 - 04.2021
  • Instructed new employees in safety procedures and company guidelines.
  • Proposed adjustments in work environments and equipment usage for enhanced team productivity.
  • Loaded and unloaded building materials to allocate tools efficiently.
  • Lubricated, cleaned or repaired machinery or equipment.
  • Provided guidance and support to team members in order to ensure successful completion of tasks.
  • Operated equipment with strong focus on safety and ground communication.
  • Cleaned or prepared construction sites to eliminate hazards.

General Volunteer

Missionvale Care Centre
Port Elizabeth, SOUTH AFRICA
07.2016 - 10.2016
  • Facilitated programs focused on holistic health awareness for vulnerable populations near Port Elizabeth.
  • Coordinated daily assortment and delivery tasks to optimize workflow.
  • Empowered young girls by sharing essential knowledge about menstruation and health products.
  • Led efforts to promote vegetable cultivation awareness across the community.

Education

Bachelor's of Science - Community Health Education

Western Michigan University
Kalamazoo, MI
12-2017

Skills

  • G-Suite Proficiency
  • Salesforce Proficiency
  • Assignment management
  • Organized and detail oriented
  • Informational materials
  • Community-based resources
  • Service coordination
  • HIPAA guidelines
  • Encounter documentation
  • Schedule management
  • Referral coordination
  • Resource advocacy
  • Home visiting
  • Public outreach
  • Data entry
  • Team collaboration
  • Effective communication
  • Relationship building
  • Problem solving

Timeline

Community Health Worker

Oak Street Health
04.2024 - Current

Welcome Coordinator

Oak Street Health
03.2023 - 04.2024

Assistance Payments Worker

State of Michigan
09.2022 - 03.2023

Coach

Girls on the Run
04.2022 - 06.2022

Troop Support Specialist

Girl Scouts Heart of Michigan
09.2021 - 09.2022

Crew Lead

Rivers Landscaping
04.2019 - 04.2021

General Volunteer

Missionvale Care Centre
07.2016 - 10.2016

Bachelor's of Science - Community Health Education

Western Michigan University