Brooke Wolske
Ashburn,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in finance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
1st Franklin Financial Corporation
Cordele, Georgia
03.2023 - Current
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Counseled clients on debt management and repayment plans.
- Analyzed financial data to determine the feasibility of granting loans.
- Verified accuracy of loan documents prior to approval.
- Approved or denied loan applications based on established guidelines.
- Provided customer service support throughout the entire process from application through closing.
- Filing legal on delinquent accounts, as well as following up with charge off accounts.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Counting moneys, taking payments.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Conducted skip tracing to locate missing customers with overdue accounts.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Drafted letters to debtors informing them of their delinquent status.
- Filed legal documents such as court summonses and liens against delinquent debtors.
Customer Service Representative/Collector
Farmers Home Furniture
Ashburn, GA
04.2022 - 02.2023
- Managed customer accounts by obtaining payment information and updating records.
- Verified customer account balances and processed payments accordingly.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Conducted skip tracing to locate missing customers with overdue accounts.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Reviewed credit applications and approved or denied them based on established criteria.
Assistant Manager
Applebee's Neighborhood Grill & Bar
Tifton, GA
04.2020 - 03.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education
High School Diploma -
Keystone Heights Junior/Senior High School
Keystone Heights, FL06-2017
Skills
- Opening And Closing Accounts
- Upselling Strategies
- Client Relations And Retention
- Customer Rapport Building
- Client Relationships
- Payment Processing
- Billing Error Resolution
- Account Resolution
- Payment Collection
- Billing Arrangements
- Applications
- Customer Support
- Client Support
- Customer Assistance
- Billing And Filing
- Payment Reminders
- Consultative Sales
- Money Handling Abilities
- Inbound And Outbound Calling
- High-Energy Attitude
- Handling Escalations
Timeline
Customer Service Representative
1st Franklin Financial Corporation
03.2023 - Current
Customer Service Representative/Collector
Farmers Home Furniture
04.2022 - 02.2023
Assistant Manager
Applebee's Neighborhood Grill & Bar
04.2020 - 03.2022
High School Diploma -
Keystone Heights Junior/Senior High School
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