Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Wood

Grand Rapids,MI

Summary

Motivated team member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

3
3
years of professional experience

Work History

Dairy Queen Team Member

Dairy Queen
03.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Dishwasher

Old Hamlin Resturaunt
06.2020 - 11.2020
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Increased machine efficiency by scraping and pre-washing dishes.

Education

High School Diploma -

Mason County Central H.S.
Scottville, MI
05.2023

Skills

  • Interpersonal Skills
  • Effective Communication
  • Strong Work Ethic
  • Time Management
  • Attention to Detail
  • Professional Appearance
  • Stress Management
  • Multitasking Abilities

Timeline

Dairy Queen Team Member

Dairy Queen
03.2021 - Current

Dishwasher

Old Hamlin Resturaunt
06.2020 - 11.2020

High School Diploma -

Mason County Central H.S.

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Brooke Wood