Brooke Wood
Fort Collins,CO
Summary
Adaptable professional with extensive experience in client-focused environments, seeking to transition from the beauty industry to a new role that values interpersonal skills and creativity. Known for delivering exceptional service, managing work flow, client expectations, satisfaction and building lasting client relationships. I wish to bring a fresh perspective, innovative problem-solving, and an optimistic mindset to a new industry.
Overview
5
5
years of professional experience
Work History
Hairstylist
Ohana Salon
05.2020 - Current
Delivered personalized services to a diverse clientele, building relationships that drove repeat business and referrals.
• Managed schedule, coordinated appointments, and ensured an above satisfactory client experience in a high-demand environment.
• Advised clients on proper service needed, product use and aftercare, resulting in increased satisfaction and client retention
• Acted as an informal mentor to junior staff, sharing expertise and fostering skill development.
• Handled client conflicts with tact, turning dissatisfied customers into loyal clients through effective problem-solving.
• Maintained an organized workspace, adhering to health and safety regulations.
• Assisted in training and onboarding new employees, ensuring alignment with company standards and client expectations.
Education
Graduated From Hair Dynamics Education Center -
Hair Dynamics Education Center
Fort Collins, CO2010
Skills
Professional Skills
Client Relations & Communication: Ability to build trust, understand client needs, and deliver tailored solutions Strong interpersonal skills honed through years of one-on-one client interaction
Time Management: Proficient in balancing multiple appointments, ensuring efficiency without compromising quality or satisfaction
Sales & Upselling: Proven ability to identify client needs, recommend products/services, and close sales Consistently met or exceeded client
Creative Problem-Solving: Expert in troubleshooting client concerns, adapting quickly to changing circumstances, and thinking creatively to achieve desired results
Team Collaboration & Leadership: Skilled in mentoring colleagues, fostering a collaborative environment, and supporting team goals Experience training new staff and assisting with a multitude of tasks
Attention to Detail: Strong focus on precision and quality, ensuring tasks are completed to the highest standards
Conflict Resolution: Successfully navigated difficult client interactions and resolved complaints to ensure satisfaction and retention
Additional Information
Dedicated to making a positive impact in the community through involvement in local charitable initiatives. Have made contribute to and support organizations focused on improving the lives of those in need. I have been committed to using personal and professional resources to give back and inspire others to do the same.
Timeline
Hairstylist
Ohana Salon
05.2020 - Current
Graduated From Hair Dynamics Education Center -
Hair Dynamics Education Center
Similar Profiles
Joseph DavisJoseph Davis
Dishwasher/Busser/Head Food Runner at Ohana SushiDishwasher/Busser/Head Food Runner at Ohana Sushi
Krista GaddKrista Gadd
ICT Support Officer at Ohana For YouthICT Support Officer at Ohana For Youth
Moana TongeMoana Tonge
Server at Jackie Rey's Ohana GrillServer at Jackie Rey's Ohana Grill