Brooke Young
Independence,MO
Summary
I am an quality-oriented and highly motivated professional with 11+ years of experience looking to fulfill your customer service, recruitment, or administrative role. I am comfortable with an ever-changing environment and can adapt to all challenges associated with any position awarded to me. I am looking forward to making a positive change for your organization and seeking to obtain a rewarding career helping others with my skill-set and passion for others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Recruitment Specialist /Administrative Coordinator
Adventure Nursing
Kansas City, MO
01.2022 - 06.2022
- Worked remotely for a Joint Commission certified start-up Travel Nursing agency as the main full-cycle Recruitment Specialist, Assistant Credentialer, and later Administrative Coordinator.
- Promptly corresponded with all qualified applicants and conducted phone screens or email interviews and met all required metrics (performance goals) while doing so.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates. I was in charge of monitoring and updating all social media platforms and forums in hopes of connecting with nurses on a personal level.
- Created "pay packages" for each nurse who was interested in applying to an employer based on their provided bill rate from the hospital and our fee, making sure to account for state tax, federal tax, and stipends that vary between each US state and city.
- Maintained a professional relationship with all nurses that we had signed throughout the duration of their assignment via phone, text, and email and assisted with all problem solving if any issues or concerns would arise.
- Corresponded with all nurses that have been interviewed but had not yet found employment by procuring a daily list of all open employment opportunities until employment was secured. I gained a very detailed knowledge of United States geography by having to follow strict criteria from nurses who were only willing to travel a set amount of miles from home.
- Gained extensive knowledge of all nursing specialties and diagnostic imaging specialties. I had to be well versed in all medical terminology, medical abbreviations, specific hospitals and facilities, and the exact experience that was required for each specialty when reviewing resumes in order to choose quality candidates.
- Gained knowledge of what licensure and qualifications were needed for a nurse to be employed in a specific state for each specific position and exactly how long those certifications/health documents were valid before they would need to be renewed.
- Ran criminal and government background checks on potential employees, scheduled drug screens and occupational health screens, and ran licensure and certifications listed on their resume for reach potential employee for verification.
- Set up and assigned online competency testing exams for each nurse based on their specialty and the specific needs of their facility prior to starting their assignment, and interpreted each exam to determine if the exam would need to be taken again based on the score.
- Assisted our credentialing department by reviewing the applicant's medical documents and licensure in accordance with the specific facility's compliance guidelines.
- Supported management in developing and implementing personnel policies and procedures for both internal and external employees.
- Explained human resources policies, procedures, laws, standards and regulations to each hired external employee.
- Hired external employees and initiated new hire paperwork process. Used an HR software to set up signature templates and to request signatures via email for all onboarding documents.
- Submitted all candidates to their desired assignments via the vendor website.
- Built candidate profiles (via Mac software programs) that are required for all employment submissions.
- Assisted in writing employment contracts in coordination with the specific hospital/employer of the nurse.
- Ran the "Job Robotix" job report consisting of all open assignments for each of our vendors and edited the list via Mac Numbers and Excel to suit our specific operations. This report was released daily by me via email to all internal employees and was used as the main source of information for all potential nurses.
- Acted as a personal assistant to the CEO by scheduling all appointments on his calendar and notifying him each morning of important meetings and deadlines.
- Conducted all administrative work such as running payroll, sending paystubs, paying company invoices via our checkbook, going to our PO Box weekly to retrieve and scan in mail to be sent to our CEO, mailing in tax documents and payments, collecting all documents and invoices and uploaded them to our Google Drive, making sure we had all documents accounted for in order to remain legally Joint compliant, downloading metrics from our website to monitor our traffic progress, monitoring our website and forum, writing blog posts for our forum and blog, creating new Trello boards monthly in order to keep track of every nurse that was recruited, and ran any errands that needed to be ran for our CEO, both personal and professional.
- Collected all timesheets from each nurse on a weekly bases and submitted them to the hospital vendor for verification to ensure all nurses received their weekly pay on time.
- Posted all jobs on our website and on Indeed.com and removed them when they had been filled.
- Conducted several research projects and put together presentations to explain my findings and give input on potential options on how we could proceed.
- Achieved all of my quarterly "Rocks" (special products to supplement my general job description) and received great reviews on each.
- Created calendars for all nurse credentials, licensure, birthdays, start dates, and end dates.
- Created several documents, templates, and computer files/folders to keep company operations organized and to ensure all deadlines were met.
- Became well versed in Windows, iOS, Numbers, Pages, Google Calendars, Google Drive, Excel, Google Meet, Microsoft Teams, Zoom, navigating federal websites, and navigating nursing vendor websites. I am extremely comfortable with both Mac computers and Windows computers and their respective software.
Inspection/Shipping
North Central Stamping
O'Fallon, MO
09.2020 - 01.2022
- Manager of both the Inspection (quality control) and Shipping department.
- Worked directly with General Manager to ensure we were meeting deadlines and production goals.
- Verified customer and order information for correctness, checking it against previously obtained information as necessary.
- Directed specified departments or units to prepare and ship orders to designated locations.
- Reviewed orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Coffered with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
- Adjusted inventory records to reflect product movement.
- Inspected outgoing work for compliance with customers' specifications.
- Notified departments when supplies of specific items were low, or when orders would deplete available supplies.
- Inspected all parts after they are produced to prepare for the packing and shipping process.
- Counted, cleaned, and boxed all manufactured parts for shipping.
- Assisted production when they would need a press assistant.
- Operated pallet jacks, used a shrink wrap machine, lifted heavy boxes and items repeatedly, assembled and reassembled pallets of product.
- Trained all new employees, resolved all conflict within my departments, and helped write training books as a resource for all onboarding employees.
Store Manager
Slackers CD's And Games
Chesterfield, MO
08.2011 - 06.2021
- Worked for a long-running and understaffed small business chain in the resale industry. We specialized in reselling vinyl records, CD's, DVD's, and video games.
- Was Store Manager for the majority of my employment and later chose to move to the part-time main Team Leader position while working another full time job.
- Planned and directed staffing, training, and performance evaluations to develop and control sales.
- Was solely in charge of interviewing, hiring, training, evaluating, and terminated all employees.
- Resolved customer complaints regarding sales and service.
- Managed staff, prepared work schedules and assigned specific duties to each employee.
- Determined staffing requirements and oversaw those personnel processes.
- Determined goods and services to be sold, and set prices based on my trusted judgement.
- Appraised vinyl records and gave trade or cash prices based on their resale value.
- Coordinated with several different professional
distributors to ensure that the store is stocked with all
necessary product. - Determined what was to be sold at my store location depending on previous sales records and my specific clientele.
- Performed sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Developed and implemented product-marketing strategies, including advertising campaigns or sales promotions.
- Planned store layouts and designed displays.
Shipping and Receiving Manager/Quality Control Manager
Shirt Kong
St. Peters, MO
03.2015 - 08.2017
- Worked as a dual manager in both Shipping & Receiving and Quality Control.
- Conducted assessments for both Shipping & Receiving and Quality Control employees and was responsible for scoring all exams.
- Worked directly with wholesalers to organize returns on damaged products and incorrect shipments.
- Trained and managed all new employees in my departments.
- Assessed and double checked every clothing item that we ordered for accuracy and defects and separated them items into their respective orders.
- Scheduled shipping trucks with UPS and FedEx. Personally dropped off packages to our local shipping carriers if we missed the deadline for pickup.
- Generated shipping labels and packing slips for every order.
- Unloaded heavy boxes of garments off of the carrier's truck and moved them onto the shop dock and around the shop.
- Built and broke down pallets of product.
- Inspected all garments after production for accuracy and defects before shipment and decided whether to ship or reject a product.
- Became very familiar with t-shirt production as a whole (textiles, t-shirt brands, wholesalers, ink, presses and dryers, the ins and outs of screen printing, embroidery, vinyl application, direct-to-garment processes).
- Assisted production on both the manual press and automatic presses when necessary (off-loading, dryer catching, operating the presses).
- Emailed, called, and spoke in person with all customers with questions pertaining to their order.
- Kept track of inventory and ordered all new textiles that were depleting.
- Kept an organized area by color coding and maintained a detailed filing system.
Education
Associate of Arts - Art Education
St. Charles Community College
Cottleville, MOSkills
- Recruitment and Retention Strategies
- Talent Acquisition
- Applicant Qualification
- Procedures Compliance
- Hiring Requirements
- Work Complaint Handling
- Contract Negotiation
- Background Checks
- Client Relationship Management
- Employee Performance Reviews
- Equal Employment Opportunity (EEO)
- Organizational Systems
Certification
Certified in Quality Control and Production Inspection
Hobbies
I am an avid vinyl record collector and lover of all music. I am an animal lover, a vegan, and animal rights advocate. I love nature and going on long hikes with my two lovely canine companions.
Timeline
Recruitment Specialist /Administrative Coordinator
Adventure Nursing
01.2022 - 06.2022
Inspection/Shipping
North Central Stamping
09.2020 - 01.2022
Shipping and Receiving Manager/Quality Control Manager
Shirt Kong
03.2015 - 08.2017
Store Manager
Slackers CD's And Games
08.2011 - 06.2021
Associate of Arts - Art Education
St. Charles Community College
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