Brooke Yusko
Austinburg,OH
Summary
Dynamic professional with a proven track record in administrative management, customer service, and client satisfaction. Expert in Microsoft Office Suite and adept at building strong interpersonal relationships. I significantly excell in collaboration, strategic planning, and operational efficiency. Skilled in navigating complex situations with critical problem-solving and influential and congenial communication.
Overview
6
6
years of professional experience
Work History
Residential Administrative Assistant
Bellefaire Jewish Children's Bureau
11.2022 - Current
- Manage department application reviews, schedule interviews, and screen applicants for eligible positions.
- Manage quality assurance on client documents, audit files for residential treatment facility, perform and provide insurance verification checks.
- Promotes a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Manage expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Manage filing system, entered data and completed other clerical tasks.
- Answer multi-line phone system, routing calls, delivering messages to staff and greet visitors.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent front-facing customer service through prompt responses to client and management inquiries, addressing concerns effectively, and building strong relationships.
- Coordinate residential inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensure accurate record-keeping with diligent data entry and database management for vital company information.
Inventory Support Representative
Fit Technologies
02.2021 - 11.2022
- Manage internal inventory software.
- Verify inventory information for client shipping and receiving processing.
- Manage the application of specialty barcode and tracking updates in inventory software.
- Organize and perform consistent inventory training for Fit employees and coordinate with internal teams to configure network equipment for clients.
- Increase customer satisfaction by addressing and resolving complaints in a timely manner.
- Handle customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Develop and maintaine positive customer relations and coordinated with team members to properly handle requests and questions.
Medical Receptionist
Professional Answering Service
10.2020 - 02.2021
- Manage high call volumes on a multi-line phone system, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Schedule appointments for new and recurring patients based on physician availability.
- Provide patients with intake and new patient forms and guidance in completing forms.
- Coordinate with multiple remote medical facilities and their staff, communicate directly with care providers for patients.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Contribute to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Direct Support Professional
Living Opportunities
10.2018 - 10.2020
- Monitor medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Entrusted in handling confidential and sensitive situations in professional matter.
- Document progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assist with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Support clients with personal care and daily living tasks, ensuring their dignity and privacy were maintained at all times.
- Participate in ongoing training opportunities to stay current on best practices in disability support services.
- Address emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Organize recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
Education
High School Diploma -
Geneva High School
Geneva, OH05.2012
Skills
- Customer Service
- Data Entry
- Strong and Influential Communication
- Computer Proficiency
- Microsoft Office Suite
- Strong Interpersonal Relationship Building
- Administrative Management
- Critical and Creative Problem Solving
- Customer and Client Relations
- Documentation and Recordkeeping
- Progress Improvement
- Multi-Task Oriented
Timeline
Residential Administrative Assistant
Bellefaire Jewish Children's Bureau
11.2022 - Current
Inventory Support Representative
Fit Technologies
02.2021 - 11.2022
Medical Receptionist
Professional Answering Service
10.2020 - 02.2021
Direct Support Professional
Living Opportunities
10.2018 - 10.2020
High School Diploma -
Geneva High School
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