Summary
Overview
Work History
Education
Skills
Chauffeur License
Additional Information
Timeline
Generic

Brooke Zantjer

Portage,MI

Summary

Upbeat learning center Teacher devoted to promoting student learning and enhancing individual potential. Skillful in directing classroom environments and enhancing student behavior through positive and forward-thinking approaches. Caring relationship-builder with analytical mindset and good decision-making skills.

Overview

4
4
years of professional experience

Work History

School Age Teacher

Tutor Time Learning Center
11.2023 - Current
  • Improved student comprehension by utilizing diverse teaching strategies tailored to individual learning styles.
  • Enhanced classroom management skills for maintaining a positive and productive learning environment.
  • Promoted critical thinking through interactive lessons, group activities, and independent projects.
  • Collaborated with colleagues to develop interdisciplinary units of study for comprehensive understanding across subject areas.
  • Established strong rapport with students, parents, and staff to foster a supportive academic community.
  • Contributed to school improvement initiatives by participating in professional development workshops and implementing best practices in the classroom.
  • Assessed student progress using various evaluation tools, providing constructive feedback for continued growth and development.
  • Incorporated real-world examples into lessons, enhancing relevance and promoting student engagement in the learning process.
  • Developed creative approaches for presenting complex concepts, simplifying content while maintaining rigor and depth of understanding.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.

Pal

Papa Pals
07.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Assist the elderly with daily tasks such as, cleaning, shopping, gardening and attending appointments.
  • Spending quality time with each individual while still getting the job requested by them done.
  • Drive to appointments, store.

Senior Assistant Manager

Versona
09.2023 - 11.2023
  • Enhanced customer satisfaction through timely issue resolution and proactive communication.
  • Led a team of junior assistants, ensuring efficient task completion and professional development.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication with clients.
  • Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Customer Service Scheduler

Maple Hill Auto Group
06.2023 - 07.2023
  • Created and communicated schedule change notices to personnel.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Senior Assistant Manager

Versona
05.2022 - 05.2023
  • Answered phone calls and answered questions from potential customers.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Guest Advocate

Target
07.2021 - 05.2022
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.

Customer Service Associate

Tuesday Morning
06.2020 - 07.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.

Education

Some College (No Degree) - Child Therapy

Kalamazoo Valley Community College
Kalamazoo, MI

Diploma -

K12 Insight School Of Michigan
Lansing, MI
05.2020

Skills

  • Organization and Time Management
  • Interpersonal Communication
  • Dependable and Responsible
  • Cultural Awareness
  • Attention to Detail
  • PPE Compliance
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Decision-Making
  • Flexible and Adaptable
  • Data Entry
  • Planning and Coordination
  • Google Workspace
  • [Type] Software Proficiency
  • MS Office
  • Collaborative Teamwork
  • Classroom Management
  • Lesson Planning
  • Problem-solving skills
  • Relationship Building
  • Student Engagement
  • Parent Communication
  • Positive Reinforcement
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Student Motivation and Engagement

Chauffeur License

Allowing me to drive a bus or school bus, operating a vehicle to carry passenger's. 

Additional Information

ISS 02/16/2024

EXP 09/17/2027

Timeline

School Age Teacher

Tutor Time Learning Center
11.2023 - Current

Senior Assistant Manager

Versona
09.2023 - 11.2023

Pal

Papa Pals
07.2023 - Current

Customer Service Scheduler

Maple Hill Auto Group
06.2023 - 07.2023

Senior Assistant Manager

Versona
05.2022 - 05.2023

Guest Advocate

Target
07.2021 - 05.2022

Customer Service Associate

Tuesday Morning
06.2020 - 07.2021

Some College (No Degree) - Child Therapy

Kalamazoo Valley Community College

Diploma -

K12 Insight School Of Michigan

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Brooke Zantjer