Brooke Zantjer
Portage,MI
Summary
Upbeat learning center Teacher devoted to promoting student learning and enhancing individual potential. Skillful in directing classroom environments and enhancing student behavior through positive and forward-thinking approaches. Caring relationship-builder with analytical mindset and good decision-making skills.
Overview
4
4
years of professional experience
Work History
School Age Teacher
Tutor Time Learning Center
Portage, MI
11.2023 - Current
- Improved student comprehension by utilizing diverse teaching strategies tailored to individual learning styles.
- Enhanced classroom management skills for maintaining a positive and productive learning environment.
- Promoted critical thinking through interactive lessons, group activities, and independent projects.
- Collaborated with colleagues to develop interdisciplinary units of study for comprehensive understanding across subject areas.
- Established strong rapport with students, parents, and staff to foster a supportive academic community.
- Contributed to school improvement initiatives by participating in professional development workshops and implementing best practices in the classroom.
- Assessed student progress using various evaluation tools, providing constructive feedback for continued growth and development.
- Incorporated real-world examples into lessons, enhancing relevance and promoting student engagement in the learning process.
- Developed creative approaches for presenting complex concepts, simplifying content while maintaining rigor and depth of understanding.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
Pal
Papa Pals
On The Road
07.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Assist the elderly with daily tasks such as, cleaning, shopping, gardening and attending appointments.
- Spending quality time with each individual while still getting the job requested by them done.
- Drive to appointments, store.
Senior Assistant Manager
Versona
Grand Rapids, MI
09.2023 - 11.2023
- Enhanced customer satisfaction through timely issue resolution and proactive communication.
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication with clients.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Scheduler
Maple Hill Auto Group
562/ W Main St Kalamazoo MI 49009
06.2023 - 07.2023
- Created and communicated schedule change notices to personnel.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Senior Assistant Manager
Versona
6650 S Westnedge Ave Portage MI 49024
05.2022 - 05.2023
- Answered phone calls and answered questions from potential customers.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Guest Advocate
Target
07.2021 - 05.2022
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Customer Service Associate
Tuesday Morning
06.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
Education
Some College (No Degree) - Child Therapy
Kalamazoo Valley Community College
Kalamazoo, MIDiploma -
K12 Insight School Of Michigan
Lansing, MI05.2020
Skills
- Organization and Time Management
- Interpersonal Communication
- Dependable and Responsible
- Cultural Awareness
- Attention to Detail
- PPE Compliance
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Decision-Making
- Flexible and Adaptable
- Data Entry
- Planning and Coordination
- Google Workspace
- [Type] Software Proficiency
- MS Office
- Collaborative Teamwork
- Classroom Management
- Lesson Planning
- Problem-solving skills
- Relationship Building
- Student Engagement
- Parent Communication
- Positive Reinforcement
- Multitasking
- Problem-solving abilities
- Reliability
- Student Motivation and Engagement
Chauffeur License
Allowing me to drive a bus or school bus, operating a vehicle to carry passenger's.
Additional Information
ISS 02/16/2024
EXP 09/17/2027
Timeline
School Age Teacher
Tutor Time Learning Center
11.2023 - Current
Senior Assistant Manager
Versona
09.2023 - 11.2023
Pal
Papa Pals
07.2023 - Current
Customer Service Scheduler
Maple Hill Auto Group
06.2023 - 07.2023
Senior Assistant Manager
Versona
05.2022 - 05.2023
Guest Advocate
Target
07.2021 - 05.2022
Customer Service Associate
Tuesday Morning
06.2020 - 07.2021
Some College (No Degree) - Child Therapy
Kalamazoo Valley Community College
Diploma -
K12 Insight School Of Michigan