Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brooke Zemlan

New Lenox,IL

Summary

Dynamic Property Manager with extensive experience at quality management companies, excelling in budget preparation and financial reporting. Proven track record in enhancing operational efficiency and fostering strong relationships with residents and vendors. Adept at contract negotiation and skilled in complex problem-solving, ensuring a high-quality living environment for all Residents.

Overview

16
16
years of professional experience

Work History

Community Association Manager

FirstService Residential
Chicago, IL
10.2023 - Current
  • On-site Property Manager for a 213-Unit high-rise Condominium. Specific duties include:
  • Manage the day-to-day operations of the building, in conjunction with an assistant.
  • Exercise direct supervision over property staff (25 staff members in total).).
  • Handle disciplinary actions, performance appraisals, and terminations.
  • Currently manage and oversee a comprehensive multi-year, multi-million dollar facade and balcony repairs project. The project includes bi-weekly meetings with the engineers and contractors, as well as constant communication with the Residents regarding project expectations and scheduling.
  • Successfully secured a $55,000 EV rebate on behalf of the Association in 2025.
  • Collaborate with board members and the Finance Committee in creating an annual budget for operating expenses incurred by the Community Association.
  • Oversee resolution of conflicts between residents regarding matters pertaining to rules or regulations within the community association.
  • Investigate complaints from homeowners about violations of established rules or regulations, and issue warnings or violations accordingly.
  • Review and analyze contracts submitted by vendors prior to approval by board members
  • Assist with the development of long-term planning to ensure that the community association's objectives are met.
  • In conjunction with Building Engineer, plan, schedule and coordinate general maintenance or repairs for commercial and residential spaces.
  • Oversee billback process of all charges attributed to commercial spaces located on the property.
  • Build relationships with service vendors and pay invoices in a timely fashion.
  • Handle all closings in-house. Responsible for collecting paperwork and fees and issuing all sales documents, including condo questionnaires and paid assessment letters.

Property Manager

FirstService Residential
Chicago, IL
05.2019 - 10.2023
  • On-site Property Manager for a 188-Unit high-rise
    Condominium. Specific duties include:
  • Manage the day-to-day operations of the building without an Assistant.
  • Exercise direct supervision over property staff (10 staff members in total).
  • Handle disciplinary actions, performance appraisals and terminations.
  • Build relationships with service vendors and pay invoices in a timely fashion.
  • Oversee and monitor preventative maintenance and energy management inspections and programs.
  • Solicit and analyze bids for repairs, renovation, general maintenance and capital projects.
  • Develop, review and submit operating and capital budgets on an annual basis.
  • Analyze operational information for impact on NOI,
    identify trends and recommend appropriate
    adjustments.
  • Inspect property weekly to identify deficiencies and schedule repairs in conjunction with Building Engineer and Maintenance.
  • Update tenant and unit information to keep current in housing database.
  • Handle resident complaints and expedite maintenance requests.
  • Collect monthly assessments, rental fees, deposits and payments.
  • Develop and maintain strong working relationships with owners and tenants to minimize hassle for both parties.
  • Work in conjunction with Auditor to prepare, develop and deliver the annual Audit in a timely fashion.
  • Compile and submit Management Reports for the quarterly board meetings and on an as-needed basis (i.e. Annual meetings, emergency meetings).
  • Analyze monthly financial statements and compile variance reports for Board Treasurer and Board of Directors.
  • Oversee delinquencies and coordinate collections procedures as necessary.
  • Maintain current contract files as prescribed by company contract policies and procedures.
  • Investigate and resolve property complaints and violations to foster pleasant living environment for residents.

Property Manager

Sudler Property Management
05.2016 - 05.2023
  • For a 298-Unit high-rise, Condominium
  • Specific duties included:
  • Managed the day-to-day operations of the building
  • Developed, reviewed and submitted operating and capital budgets on an annual basis
  • Worked closely with the engaged Auditor to develop and deliver the annual Audit in a timely fashion
  • Prepared and submitted the management reports bi-monthly
  • Analyzed and evaluated monthly financial statements
  • Verified that all customer complaints were handled promptly and appropriately
  • Followed up on delinquent Owners and coordinated collection procedures as necessary
  • Maintained current contract files as prescribed by company contract policies and procedures
  • Handled disciplinary actions, performance appraisals and terminations.

Property Manager

Sudler Property Management
Chicago, IL
10.2012 - 04.2016
Sudler an extensive flower box waterproofing repair project.

Assistant Manager

FirstServiceSudler Property Management
Chicago, IL
10.2010 - 10.2012
  • Assisted with the management of a 345-Unit high-rise
    Condominium. Specific duties included:
  • Prepared and inputted invoices for Property Manager
    approval on a weekly basis and assisted with daily
    accounts receivable inquiries and monthly financial
    reports.
  • Organized and managed office filing of property reports,
    accounts payable files, accounts receivable files and
    Owner files.
  • Assisted Residents with the sales and leasing process.
  • Managed and oversaw the freight elevator schedule for
    all deliveries and moves.
  • Addressed all Resident inquiries and concerns in a timely
    fashion.
  • Created and disseminated all building announcements.
  • Managed and oversaw office supply inventory.
  • Inspected the common areas on a monthly basis to
    determine the necessity of repairs and/or maintenance
    in order to ensure the highest quality presentation to
    current and prospective residents.

Portfolio Manager

LIEBERMAN MANAGEMENT
Chicago, IL
10.2009 - 10.2010
  • Multi-site Portfolio Manager for a 32-Unit high-rise
    Condominium, a 61-Unit high-rise Condominium and a
    30-Unit high-rise Cooperative. Specific duties included:
  • Developed and managed the operating and capital
    budgets for each on-site property.
  • Prepared the management and financial reports on a
    monthly basis.
  • Obtained proposals and negotiated contracts for all
    building services.
  • Conducted weekly building inspections on foot to verify
    adherence to building standards, and reported findings
    to Maintenance and Board Members as necessary,
  • Oversaw the management of building capital projects.
  • Managed three separate staffs comprised of
    maintenance, doormen and one garage attendant.
  • Addressed Owner and Shareholder inquiries and
    concerns on a daily basis.
  • Facilitated emergency responses when necessary.

Education

University of Iowa
05.2000

Skills

  • Property tours and inspections
  • Customer service-focused
  • Knowledge of building codes
  • Exceptional oral and written communication
  • Contract negotiation skills
  • Community Associations Institute (CAI)
  • Adaptable
  • Building operations
  • Complex problem solving
  • Staff Coordination
  • Local and State Laws
  • Violation Resolution
  • Financial Reporting
  • Budget Preparation
  • Performance Assessment
  • Decision Making
  • Skilled Multi-Tasker
  • Personnel Management
  • Clear Communication
  • Multitasking and Prioritization
  • Microsoft Office
  • Team Building
  • Creative and Adaptable
  • Capital Projects Management
  • Relationship Building
  • Critical Thinking

References

REFERENCES References available upon request.

Timeline

Community Association Manager

FirstService Residential
10.2023 - Current

Property Manager

FirstService Residential
05.2019 - 10.2023

Property Manager

Sudler Property Management
05.2016 - 05.2023

Property Manager

Sudler Property Management
10.2012 - 04.2016

Assistant Manager

FirstServiceSudler Property Management
10.2010 - 10.2012

Portfolio Manager

LIEBERMAN MANAGEMENT
10.2009 - 10.2010

University of Iowa

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