Summary
Overview
Work History
Skills
Timeline
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Brooke Ziade

Everett

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2
2
years of professional experience

Work History

Marketing Executive

Hilon Grand Vacations
06.2024 - 02.2025
  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Developed and implemented targeted digital strategy to improve business performance.
  • Collaborated with developers, advertisers and production managers to market products and services.

Front Desk Agent

Grand Pacific Palisades Resort & Hotel
06.2023 - 06.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Skills

  • Branding
  • Sales promotions
  • Presentations
  • Strong time management
  • Friendly, positive attitude
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking

Timeline

Marketing Executive

Hilon Grand Vacations
06.2024 - 02.2025

Front Desk Agent

Grand Pacific Palisades Resort & Hotel
06.2023 - 06.2024

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Brooke Ziade