Brooke Zirker
Salem,OR
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist /Administrative Assistant
Hope Orthopedics
Salem , OR
03.2023 - Current
- Greet and check in patients with compassion while answering any questions and provide assistance and directions when necessary.
- Assisted with administrative tasks, such as filing and faxing documents, while adhering to HIPPA regulations and maintaining patient confidentiality.
- Processing and filing FMLA/Disability, MVA, RIO, workers compensation paperwork ensuring accuracy and timely submission.
- Entered patient demographic and insurance information into the electronic health record system (Nextgen and Epic) to maintain medical records and prep charts.
- Using multi-line phone system to follow up on patient appointments, process payments, and any questions or concerns they may have.
- Applied knowledge of medical terminology, referrals, billing and insurance processes to support office administration productivity and workflows.
- Carried out daily tasks by professionally communicating and assisting physicians, nursing staff, technicians, and medical assistants.
- work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.
Volunteer Crisis Counselor
Crisis Text Line Non-Profit
Salem , OR
- Completed a 30 hour training course vetted by representatives from national organizations like American Foundation for Suicide Prevention, and RAINN (Rape, Abuse, and Incest National Network)
- Lessons on Issues such as self-harm, suicide, depression, bullying, and LGBTQ issues taught through quizzes, observational shifts, and role playing.Currently volunteering 4 hours a week for 200 hours totalResponsibilities:
- As a crisis responder I reply to texts from people looking for support, helping them to identify how they're feeling, discuss different coping strategies.
- Create a dialogue with texters who are looking for help, de-escalating the crisis at hand and providing compassionate, non-judgmental support using active listening, collaborative problem-solving, and safety planning.
Barista Shift Lead
Allan's Coffee and Tea
Albany, OR
06.2022 - 03.2023
- Balanced cash drawer at the end of each shift, resulting in zero discrepancies.
- Utilized interpersonal skills and communication strategies to build customer relationships and give superior customer service.
- Handled customer complaints calmly and professionally, resolving customer issues promptly.
- Demonstrated a strong work ethic, resulting in consistent high-quality products and services.
- Trained new staff members on proper coffee preparation and customer service techniques
Barista Shift Lead
Perfect Cup Espresso
Portland, OR
05.2020 - 06.2022
- Created and designed monthly drink specials and creating a themed menu that significantly impacted customer satisfaction and exceeded sales goals.
- Documented receipts, employee hours and inventory movement.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Food Service Worker
River Parkway Bistro
Portland, OR
07.2019 - 03.2020
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Provided exceptional service to high volume of daily customers.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Crew Member
Mcdonalds
01.2018 - 07.2019
- Organized and restocked supplies to support operations and team productivity.
- Prepared and served coffee, fountain drinks, blended coffees and orders while taking orders.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Lifegaurd
Columbia Basin Racquet Club
Richland, WA
01.2016 - 01.2018
- Watched over swimmers to respond quickly to distress situations and provide emergency care including CPR and first aid.
- Routinely completed safety update training and ensured all patrons followed safety rules.
- Identified emergency situations, including potential drownings and entered water
Education
Bachelor of Science - Social Sciences
Portland State University
Portland, OR03.2023
Skills
- Administrative Support and Time Management
- Critical Thinking
- Appointment Scheduling
- Records Maintenance
- Verbal and Written Communication
- Empathy and listening skills
- Proficient in Microsoft Office
Certification
- Recognizing and Reporting Child Abuse and Neglect (RRCAN)
- Prevention is Better Than Treatment (PBTT)
- DBT skills training class (October 2021- October 2022)
Professional Affiliations
- Member of Oregon's chapter affiliation with National Organization of Women
- Digital Defender for Woman's March (Oregon, July 2021-present)
References
- Jennifer Miller - Manager of Medical Receptionists (541) 619-1499
- Travis Boss - Manager at Allans Coffee 1 (542) 891-5878
- Julie Countryman- Owner of River Parkway Bistro (503) 750-2784
- Sharon Acock- personal mentor (503) 351- 2311
Timeline
Medical Receptionist /Administrative Assistant
Hope Orthopedics
03.2023 - Current
Barista Shift Lead
Allan's Coffee and Tea
06.2022 - 03.2023
Barista Shift Lead
Perfect Cup Espresso
05.2020 - 06.2022
Food Service Worker
River Parkway Bistro
07.2019 - 03.2020
Crew Member
Mcdonalds
01.2018 - 07.2019
Lifegaurd
Columbia Basin Racquet Club
01.2016 - 01.2018
Volunteer Crisis Counselor
Crisis Text Line Non-Profit
Bachelor of Science - Social Sciences
Portland State University
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