Brooke Ashley Adams
Ferndale
Summary
Creative, resourceful, and self-motivated professional with grit seeking an energetic career within a diverse company where culture, community, and quality of life are valued. With over 10 years of professional experience, my strengths in service are my strong organization skills, communications, and managing a variety of tasks under time constraints.
Overview
14
14
years of professional experience
Work History
Energy Audit Project Coordinator/Sales Operations Coordinator
Synergy Consulting Engineers, Inc.
06.2024 - Current
- Coordinated all aspects of Energy Audit Project, scheduling audits for 750+ Michigan schools within 12-month deadline.
- Established and maintained protocols, training resources, and procedures to enhance project efficiency.
- Facilitated collaboration among project team members, including engineers, vendors, architects, and contractors.
- Onboarded and trained new team members to ensure seamless integration into project workflows.
- Conducted regular meetings to provide insights, resolve issues, and deliver feedback aligned with team objectives.
- Managed multiple concurrent projects to achieve company and client deadlines effectively.
- Assisted in developing project plans by defining scope, objectives, deliverables, and timelines.
- Assisted in setting up new opportunities and project activations across three engineering service lines.
- Supported the full proposal lifecycle from RFP receipt to submission.
- Utilized the following software services: Smartsheets, Redbooth, NetSuite, Deltek Vantage Point, Word, Excel, Sharepoint, Hubspot, and Slack with proficiency.
Recruiter/Account Manager
Aerotek
11.2022 - Current
- Outside sales role covering a 1-hour territory radius in the Metro Detroit Area
- Responsible for all steps associated with sales process, to include: execution of sales strategy, initiate contact with existing and potential clients, identify their needs and sell appropriate services, manage on-going account maintenance, deliver effective and professional proposals
- Call prospective clients and establish client needs, hiring cycles, and create intimate customer relationships
- Manage and oversee a team of recruiters and the fulfillment strategy for the requirements generated
- Work with Account Managers to identify top accounts, target skill sets, and key market segments
- Negotiate wage rates, contracts, and other terms and conditions of employment
- Manage contract employees while on assignment by assessing and investigate contractor related problems, administer performance counseling, coaching, and disciplinary measure when necessary
- Complete necessary pre-employment processes including reference checks, background checks, and drug tests
- Develop and evaluate recruiting strategies designed to identify qualified candidates through various recruiting tools by evaluating, screening, and interviewing the candidate within the "perfect candidate" model
Sr Mortgage Loan Originator
Private Mortgage Guarantee LLC
04.2022 - 11.2022
- Responsibilities included growing sales by building and maintaining B2C and B2B relationships
- Data entry, data analytics, critical thinking and problem solving
- Utilized mathematics, product knowledge, ethics, compliance and legal knowledge
- Demonstrated proficiency in communication by using multiple mediums to call, text, email, and social media
- Negotiate pricing, products, with clients and worked closely with Realtors, title agents, insurance agents, attorneys, lenders, processors, etc.
Sr Loan Officer
New American Funding
01.2021 - 03.2022
- Analyzed applicants' financial status, credit and property evaluations to determine eligibility to grant loans and promote valuable decision-making
- Resolved concerns and answered questions promptly for parties involved with each transaction to promote successful outcomes
- Executed loan origination process and ordered credit reports, appraisals, and preliminary title reports
TPO Risk Analyst
Homepoint Financial
04.2020 - 01.2021
- Identified and reported findings on risk exposures to Senior Executives and Board of Directors
- Performed due diligence processing TPO client applications, annual renewals, as well as ongoing monitoring and alerting for Broker, Non-Delegated, and Delegated clients for approval, entering client information into Encompass, pulling and reviewing credit, gathering clients application documents for approval and submitting conditions for processing
- Maintained and updated various client tracking tools using Encompass and Tableau
- Reviewed risk management database reports for compliance and fraud prevention
- Created and managed scorecards for underwriting and predictability models
Underwriter II
United Wholesale Mortgage
06.2018 - 03.2020
- Conducted comprehensive analysis and evaluated risk to control underwriting loss
- Worked with a high sense of urgency and utilized industry knowledge, internal and external resources to resolve issue(s) within 15 minutes of the initial request being submitted; including but not limited to updating liabilities, loan amount, vesting, payoffs, assets, taxes, insurance, property type, concessions, etc
- Collaborated with multiple internal and external teams to resolve issues preventing the loan from closing
- Worked with AUS, Fraud Guard, Doc Velocity, DataTree, NETR with proficiency
- Managed and monitored the loan queues, Closing Underwriter Inbox, and Out of Office inbox
- Assisted the training team with creating a Job Aid Manual for a specialized underwriting role
Account Executive
United Wholesale Mortgage
01.2017 - 05.2018
- Responsible for managing and coaching 17 broker accounts across the country on how to build their business by providing training and educating on utilizing programs, products, guidelines, and processes
- Prospected new broker shops by means of cold calling, emailing, video messaging, mailers, etc. to win and maintain long term business relationships
- Built, monitored, and maintained a strong pipeline of loans to meet and exceed sales goals
- I was assigned the largest brokerage in the country and was vital in their growth and development by assisting them with opening their first Florida branch and onboarding new Loan Officers
Mortgage Loan Officer
Loandepot
05.2016 - 10.2016
- Mortgage advisor to retail clients to assist with their home buying and refinancing needs through offering various purchase, refinance, and personal loan products
- Provided accurate and timely information to clients, Realtors, title companies etc. to ensure a smooth transaction from start to finish for all parties
Mortgage Banker
Quicken Loans
02.2012 - 04.2016
- Consultant to retail clients with the purpose of improving their current and future financial needs to help them achieve their financial goals with regards to purchasing or refinancing residential real estate
- Responsibilities included passing the SAFE licensing exam and maintaining loan origination licenses in 20+ states
- Created a positive work environment through games and competitions to encourage production in my region
Education
Business Administration
Schoolcraft College
Livonia, MIGeneral Studies
Henry Ford College
Dearborn, MISkills
- Client Account Management
- Project Management
- Customer Relationship Management
- Invoicing
- Strategic Planning
- Process Improvement Recommendations
- Customer Service-Focused
Volunteer Work
Salvation Army • Quicken Loans Rehabbed & Ready Program • Life Remodeled/Detroit Neighborhood Week • Quicken Loans in the Community - Belle Isle Clean Up • COTS Detroit Michigan Homeless Shelter • Greening of Detroit • Walk for Hunger
Timeline
Energy Audit Project Coordinator/Sales Operations Coordinator
Synergy Consulting Engineers, Inc.
06.2024 - Current
Recruiter/Account Manager
Aerotek
11.2022 - Current
Sr Mortgage Loan Originator
Private Mortgage Guarantee LLC
04.2022 - 11.2022
Sr Loan Officer
New American Funding
01.2021 - 03.2022
TPO Risk Analyst
Homepoint Financial
04.2020 - 01.2021
Underwriter II
United Wholesale Mortgage
06.2018 - 03.2020
Account Executive
United Wholesale Mortgage
01.2017 - 05.2018
Mortgage Loan Officer
Loandepot
05.2016 - 10.2016
Mortgage Banker
Quicken Loans
02.2012 - 04.2016
Business Administration
Schoolcraft College
General Studies
Henry Ford College
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