BROOKE C BRUNEAU
FALL RIVER,MA
Summary
Personable administrative coordinator with extensive knowledge of medical terminology and healthcare documentation that is constantly developing innovative ways to exceed clients' expectations. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management
Overview
21
21
years of professional experience
Work History
Administrative Coordinator
Ferzan Company
, Remote
01.2016 - 10.2024
- Provided administrative support including scheduling, data entry, invoice management, case management
- Performed regular assessments regarding clients' needs, provided suggestions to maximize client satisfaction
- Provided assistance in understanding products, finalized transactions, served 25+ clients daily
Rehabilitation Assistant
Lifecare Centers of America
East Providence, RI
01.2009 - 01.2016
- Worked with patients and families in rehabilitation setting, scheduled treatment sessions to maximize successful outcomes, assessed further needs of client while reporting progress and concerns to interdisciplinary team
- Managed documents related to treatment plans as directed by physician and various healthcare disciplines, trained patients and/or family for safe carryover prior to discharge from facility
- Administered documentation regarding patients' goals and improvements within treatment plans during subacute rehabilitation, audited and fulfilled missing pertinent medical records
Customer Service Advisor
General Growth Properties
Taunton, MA
01.2004 - 01.2009
- Completed administrative duties such as data entry and analytics and marketing reports
- Managed high volume call center communication to office professionals, business correspondence
- Maximized clients' experience related to their questions and concerns
- Met or exceeded client satisfaction goals month over month to retain 25+ clients a month
Education
Associate of Applied Science -
Bristol Community College
Fall River, MA12-2011
Skills
- Written and verbal communication
- Proficient in Word Office, Excel
- Skilled in typing 45 WPM
- Trained in medical terminology and healthcare documentation
- Creative problem solving
- Ability to multi-task
- Highly organized
Timeline
Administrative Coordinator
Ferzan Company
01.2016 - 10.2024
Rehabilitation Assistant
Lifecare Centers of America
01.2009 - 01.2016
Customer Service Advisor
General Growth Properties
01.2004 - 01.2009
Associate of Applied Science -
Bristol Community College
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