Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Brooke C. Schaper

Phoenix,AZ

Summary

Mission Statement: Professional Skills, Account management High Retention of clients and staff Conflict Resolution Positive attitude Strong communication Problem-solving

Overview

19
19
years of professional experience

Work History

Client Care Coordinator

Homewatch CareGivers, Phoenix AZ
04.2008 - Current
  • Director of Communications
  • Managed an average of 40+ clients
  • Retention of Clients and Caregivers
  • Preform initial client contract review and home safety evaluation
  • Monitor the quality of care of over 200 caregivers, and provide ongoing support and training
  • Ensure positive client and caregiver relations
  • Effectively communicate ongoing client status with POA, family, and court-appointed fiduciaries
  • Resolve client issues
  • Meet with clients weekly to ensure positive quality assurance
  • Maintain and build positive relations with potential and current referral sources
  • Provide backup support assisting clients with ADL’s, meal prep, medication reminders, etc.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided information and referrals to community partners and other treatment providers.

Care Manager

Family Home Care
Phoenix, AZ
01.2007 - 01.2008
  • Recruit, hire, and schedule a staff of over 20 employees
  • Responsible for verifying staff payroll and client billing
  • Maintaining and collecting accurate employee HR and client documentation
  • Complete weekly branch manager’s report and meet weekly sales goals
  • Meet with potential clients and negotiate contract details
  • Resolve client and employee issues
  • Meet with clients weekly to ensure positive quality service
  • Maintain positive relations with potential and current referral sources

Community Outreach Liaison (Executive Accounts, Manager)

Sunrise Home Health and Hospice
01.2005 - 01.2006
  • Serving as the liaison between the company, patient, and hospital/health care organization
  • Communicate issues and resolve problems
  • Conduct wellness fairs throughout the community
  • Ensure positive patient discharge from hospital to home
  • Develop relationships with doctors and referral sources
  • Assess patient’s needs for home health/hospice and medical equipment
  • Meet weekly and monthly sales goals
  • Update referral source on the condition of the patient

Education

Bachelor of Science - Applied Human Behavior

Northern Arizona University
Flagstaff, AZ

A.A., Associate of Arts - General Studies

Paradise Valley Community College
Phoenix, AZ

Certified Health Coach -

Sears Wellness Institute

Licensed Nursing Assistant, LNA -AZ State Board of Nursing -

Red Cross
Phoenix, AZ

Certified Family Law Mediator

Skills

    Quality assurance

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Timeline

Client Care Coordinator

Homewatch CareGivers, Phoenix AZ
04.2008 - Current

Care Manager

Family Home Care
01.2007 - 01.2008

Community Outreach Liaison (Executive Accounts, Manager)

Sunrise Home Health and Hospice
01.2005 - 01.2006

Bachelor of Science - Applied Human Behavior

Northern Arizona University

A.A., Associate of Arts - General Studies

Paradise Valley Community College

Certified Health Coach -

Sears Wellness Institute

Licensed Nursing Assistant, LNA -AZ State Board of Nursing -

Red Cross

Certified Family Law Mediator

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Brooke C. Schaper