Brooke Erin Mcgee
White Hall
Summary
Dynamic Collections Agent with a proven track record at Midsouth Adjustment, excelling in payment arrangement and negotiation. Adept at achieving successful debt recovery while maintaining compliance with regulations. Known for clear communication and a pleasant demeanor, fostering positive customer relationships and tailored repayment plans to meet diverse client needs.
Overview
2026
2026
years of professional experience
Work History
Collections Agent
Midsouth Adjustment
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Caregiver
Self Employed
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Collections Agent
RMC of America
05.2024 - 04.2025
Bakery Clerk
Brookeshires Grocery
06.2024 - 11.2024
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Education
GED - All
Monticello Adult Education
Monticello09.1998
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt management
- Repayment plan structuring
- Billing procedures
- Credit control
- Fair debt practices
- Collections regulatory guidelines
- Call center experience
- Word processing
- Pleasant telephone demeanor
- Negotiation and resolution
- Updating customer accounts
- Clear communication
- Payment processing
- Payment plan coordination
- Insurance policies
- Call center background
- Proficiency in software
- Account review
- Payment acceptance
- Basic mathematics
- Report writing
Timeline
Bakery Clerk
Brookeshires Grocery
06.2024 - 11.2024
Collections Agent
RMC of America
05.2024 - 04.2025
Collections Agent
Midsouth Adjustment
Caregiver
Self Employed
GED - All
Monticello Adult Education
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