Brooke Ison
Wetumpka
Summary
Team-minded Training Store Manager with 18 years of experience training groups of employees in the retail industry. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at creating training materials, evaluating employee performance and assessing company training needs.
Professional benefits administrator skilled in optimizing employee benefits programs and ensuring compliance. Known for effective communication and problem-solving skills, fostering collaborative team environment. Highly adaptable, with strong focus on achieving positive outcomes and meeting changing organizational needs.
Overview
26
26
years of professional experience
Work History
Consultant
Lotus HR, Inc.
01.2025 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Benefits Coordinator
Lotus HR, Inc.
07.2022 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
- Developed strong relationships with carrier representatives to address claims issues effectively while advocating for the best interests of employees.
- Coordinated and managed all aspects of annual benefit plan renewals-ensuring a seamless transition for employees while minimizing disruption to ongoing operations.
- Negotiated favorable contracts with vendors for cost-effective benefit offerings that supported company objectives.
- Conducted regular audits of benefits data to identify discrepancies, ensuring accurate reporting and timely resolution of errors.
Payroll Coordinator
Lotus HR, Inc.
07.2022 - Current
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Completed bi-weekly payroll for 400+ employees.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Provided backup support for fellow team members during peak periods or absences, ensuring uninterrupted payroll processing continuity.
- Collaborated with HR department to maintain accurate employee records, ensuring seamless integration with the payroll system.
- Facilitated seamless onboarding of new hires by providing comprehensive training on timekeeping and payroll policies.
Training Manager
CVS Pharmacy
06.2011 - Current
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in all areas.
District Category Specialist
CVS Pharmacy
01.2005 - 06.2011
- Worked with 25 stores throughout our district specializing in photo and beauty.
- Managed 21 photo lab supervisors to drive sales and service.
- Worked closely with store managers and their teams on maintaining their beauty departments.
Beauty Advisor
CVS Pharmacy
08.2003 - 01.2005
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met sales goals, supporting organizational health through consistent and reliable service.
Neuroimaging Technician
University Of Alabama At Birmingham
06.2001 - 08.2003
- Executed diagnostics, troubleshooting and evaluations on imaging equipment.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
Developer
Macaroni Grill
08.1999 - 06.2002
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness, and sanitation to maintain guest satisfaction and high-quality customer service.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
Education
Sociology
University of Alabama At Birmingham
Birmingham, ALHigh School Diploma -
Lee High School
Montgomery, AL05.2002
Skills
- Training Program Assessment
- Training Program Modification
- Management Staff Collaboration
- Verbal and Written Communication
- Bi-weekly payroll processing
- Leading teams
- Data entry
- Recordkeeping skills
- Verbal and written communication
- New employee enrollment
- Relationship building
Timeline
Consultant
Lotus HR, Inc.
01.2025 - Current
Benefits Coordinator
Lotus HR, Inc.
07.2022 - Current
Payroll Coordinator
Lotus HR, Inc.
07.2022 - Current
Training Manager
CVS Pharmacy
06.2011 - Current
District Category Specialist
CVS Pharmacy
01.2005 - 06.2011
Beauty Advisor
CVS Pharmacy
08.2003 - 01.2005
Neuroimaging Technician
University Of Alabama At Birmingham
06.2001 - 08.2003
Developer
Macaroni Grill
08.1999 - 06.2002
High School Diploma -
Lee High School
Sociology
University of Alabama At Birmingham
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