Brooke Kibler

Work History

Strategic Management Partners

08.2021 - Current

Grew a new acquisition, lease-up property from a 65% occupancy to 98% occupancy and 99% pre-leased occupancy within a year.
Maintained operational facilities by managing resident work order complaints, major capital projects and an entire property apartment renovation.
Introduced prospective tenants to types of units available and performed tours of premises in person and virtually.
Handled tenant complaints promptly and appropriately, calling in vendors or maintenance when necessary.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Conducted monthly market survey's as well as budget reports for the owner and management company.
Developed, reviewed and submitted property operating and capital budgets.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Created marketing materials for advertising purposes as well as create images and advertisements through CANVA for our social media pages.
Generate and distribute renewal offers at the end of residents lease terms.

Morgan Properties

07.2019 - 07.2020

Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Kept accurate records of all resident and tenant correspondence.
Followed up on delinquent tenants and coordinated collection procedures.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Processed security deposit refunds.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Escalated major issues to property manager for immediate remediation.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

The Apartment Gallery

05.2018 - 06.2019

Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Kept accurate records of all resident and tenant correspondence.
Followed up on delinquent tenants and coordinated collection procedures.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Processed security deposit refunds.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

Morgan Properties

10.2016 - 04.2018

Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Greeted clients, showed apartments, and prepared leases.
Responded to requests and scheduled appointments for property showings.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Performed background, reference and credit checks as part of screening process of prospective tenants.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Invited prospects to fill out application upon completion of property tour.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Escalated major issues to property manager for immediate remediation.
Used RentCAFE and YARDIVoyager to keep record of financial transactions and rental applications.
Kept meticulous records of correspondence between management and tenants.
Created content and managed social media presence of property through SOCI Software.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Earned my Certified Apartment Leasing Professional certification and maintained credentials.

Kay Jewelers

Hershey , PA

07.2014 - 07.2016

Managed opening and closing procedures and recommended changes to
enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Greeted customers and helped with product questions, selections and purchases.
Helped customers complete purchases, locate items and join reward programs.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Maintained clean sales floor and straightened and faced merchandise.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Earned and maintained Diamond Certification through the Diamond Council of America to help increase knowledge and trust with customers during diamond
presentations.
Balanced and organized cash register by handling cash, counting change.
Informed customers of current store promotions to encourage additional sales purchases.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Supported loss prevention goals by monitoring shopper behavior.
Used consultative sales approach to understand customer needs and recommend relevant offerings.