Brookelyn Caldwell
York,NY
Summary
Dedicated Customer Service Representative bringing top-notch skills in communication, active listening and analytical problem-solving skills. Enhances customer experiences by listening to the customer and their needs, and finding a solution that works best. responsible, dependable, caring individual striving to find the best
Overview
5
5
years of professional experience
Work History
Production Operator
Comprehensive Logistics Inc.
12.2022 - 09.2023
- Used equipment properly to avoid workplace hazards
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Streamlined workflow, closely monitoring production schedules and adjusting operations as needed.
- Actively participated in team projects and met critical deadlines.
- Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
Customer Service Lead
White Glove
01.2020 - 10.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Customer Service Representative
Fritolay
01.2019 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Penn Manor High School
Willow Street, PA06.2012
Skills
- Reliability and punctuality
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Time Management
- Multitasking and Organization
- Continuous Improvement
Timeline
Production Operator
Comprehensive Logistics Inc.
12.2022 - 09.2023
Customer Service Lead
White Glove
01.2020 - 10.2022
Customer Service Representative
Fritolay
01.2019 - 01.2020
High School Diploma -
Penn Manor High School
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