Brookelyn Estrada

Cheyenne

Summary

Adept at enhancing operational efficiency and team collaboration, I leveraged strong problem-solving and scheduling skills at CRMC to shorten onboarding times and boost patient satisfaction. My proactive approach and dedication to excellence led to significant improvements in service delivery and infection control, underscoring my commitment to professionalism and teamwork.

Overview

years of professional experience

Work History

EVS Team Lead

CRMC

02.2010 - 02.2014

Developed comprehensive training materials for new hires, resulting in shorter onboarding times and higher knowledge retention rates.
Collaborated with other department leads to optimize resource allocation and improve cross-functional cooperation.
Enhanced team efficiency by implementing new cleaning protocols and training EVS staff on best practices.
Improved infection control measures through the implementation of stringent cleaning standards and guidelines.
Streamlined workflow for increased productivity, assigning tasks based on individual strengths and expertise.
Maintained strict adherence to regulatory guidelines and industry best practices, safeguarding both patients and employees from potential harm.
Reduced patient room turnover time by improving communication between EVS team members and hospital staff.
Maximized employee retention by fostering a positive work environment and addressing concerns promptly.
Managed the hiring process for EVS staff, ensuring the selection of highly qualified and dedicated professionals to support departmental goals.
Conducted routine safety audits to identify potential hazards and address them proactively, minimizing risk to patients and staff alike.
Established performance metrics for evaluating team member effectiveness, leading to continuous improvement in service delivery outcomes.
Facilitated open lines of communication within the team, resolving conflicts efficiently while promoting a culture of mutual respect and collaboration.
Coordinated scheduling assignments for optimal workload distribution among team members while minimizing overtime expenses.
Increased overall patient satisfaction scores by maintaining a clean, safe, and welcoming environment in all areas of the facility.
Implemented effective inventory management systems, reducing waste and ensuring availability of necessary supplies at all times.
Maintained detailed records of all sanitation activities for billing and tracking purposes
Worked with team members from multiple departments to maintain strict cleanliness standards.

Front Desk Receptionist

Marriot Hotel

02.2009 - 02.2010

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Completed data entry and filing to keep records updated for easy retrieval.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Increased guest retention by maintaining a welcoming and organized reception area.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Initiated system for tracking office supplies, leading to more efficient inventory management.

Client Account Manager

Magic City Enterprises

02.2008 - 02.2010

Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Developed comprehensive reports on account performance, presenting results to senior management during regular meetings.
Leveraged data-driven insights to optimize account performance and identify trends over time.
Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Established performance and service goals and held associates accountable for individual performance.
Performed duties and provided service in accordance with established operating procedures and company policies.
Developed new employees and on-going performance assessment of current employees.
Organized daily workflow and assessed appropriate staffing to provide optimal service.
Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
Cooked tasty, nourishing meals for patients to promote better nutrition.
Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
Improved client well-being by providing personalized and compassionate in-home care services.

Education

Diploma -

East High-school

Cheyenne, WY

05.2006

Skills

Scheduling
First aid training
Route planning
Willingness to learn
Strong work ethic
Teamwork
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Adaptable and flexible
Reliability

Excellent communication
Organizational skills
Active listening
Productivity and time management
Decision-making
Communication and interpersonal skills
Detail-oriented
Self motivation
Professionalism
Basic mathematics
Checklists and recordkeeping
New employee training

Timeline