Brooke'lyn Robinson
Barnet,VT
Summary
Detail-oriented individual with a background in hospitality, strong interpersonal skills and a commitment to customer satisfaction. An ability to adapt to new concepts, problem-solve, and communicate effectively. While demonstrating enthusiasm for assisting others, and contributing positively to team environments and customer experiences.
Overview
3
3
years of professional experience
Work History
Licensed Nursing Assistant
Northeastern Regional Hospital
Saint Johnsbury, Vermont
09.2024 - Current
- Communicated effectively with other members of the healthcare team regarding patient needs and concerns.
- Documented patient care services by charting in designated areas.
- Promoted continuity of care by accurately communicating plans to succeeding shifts.
- Observed, monitored, documented and reported any changes in patient conditions to the appropriate personnel immediately.
- Assisted patients with daily living activities, such as bathing, dressing, and grooming.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted with ambulation of patients as needed.
Restaurant Hostess
Burke Publick House
East Burke, VT
03.2024 - 09.2024
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided menus and answered questions about menu items and specials.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated clearly with kitchen staff regarding customer orders.
Counter Server
Hoagies Pizza And Pasta
Lyndonville , VT
06.2022 - 04.2024
- Greeted customers and provided menu information.
- Performed general maintenance tasks such as sweeping floors, washing dishes.
- Delivered top quality customer service while managing multiple tasks.
- Greeted incoming guests with friendly smile and provided knowledgeable service.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed incoming calls and processed orders efficiently
- Communicated effectively with kitchen staff to ensure orders were fulfilled quickly and accurately.
- Completed daily opening and closing duties including cleaning counters and restocking supplies.
Student Intern
Dan Wyand, P.t. & Associates
Saint Johnsbury, VT
01.2024 - 01.2024
- Observed an Occupational Therapist give treatments to patients.
- Interacted with other staff and patients in a professional manner.
- Observed the Occupational Therapist complete documents to profile patients' information.
- Gained more insight into treatments that are given based on patients' symptoms and conditions.
- Created a presentation at the end of my internship and a plan of care to display my knowledge and understanding of Occupational Therapy.
Student Intern
Dan Wyand, P.t. & Associates
Saint Johnsbury, VT
01.2023 - 01.2023
- Shadowed an occupational therapist and observed patient treatments.
- Acquired knowledge of the patient document completion process.
- Observed and gained insight into various conditions and their treatment approaches.
- Engaged in conversations with patients in a professional manner.
- Interacted with other staff and learned about treatments that are given for other conditions.
- Generated a multi-functional treatment cast and exercise plan at the end of my internship.
Education
Certificate - Licensed Nursing Assistant
St.Johnsbury Adult Education
St.Johnsbury VT08-2024
High School Diploma -
Lyndon Institute
Lyndonville, VT06-2024
Skills
- Positive and professional
- Effective Multitasking
- Interpersonal and Social Skills
- Goal-oriented mindset
- Attention to Detail
- Problem-Solving
Affiliations
- Lyndon Youth Basketball Volunteer
- Lyndon Institute Basketball Camp Volunteer
- Student Council
References
References available upon request.
Timeline
Licensed Nursing Assistant
Northeastern Regional Hospital
09.2024 - Current
Restaurant Hostess
Burke Publick House
03.2024 - 09.2024
Student Intern
Dan Wyand, P.t. & Associates
01.2024 - 01.2024
Student Intern
Dan Wyand, P.t. & Associates
01.2023 - 01.2023
Counter Server
Hoagies Pizza And Pasta
06.2022 - 04.2024
Certificate - Licensed Nursing Assistant
St.Johnsbury Adult Education
High School Diploma -
Lyndon Institute
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