Brooke Smith
Charleston,WV
Summary
Dynamic and collaborative professional with a proven track record at Shepherd University enhancing student writing skills and fostering academic success. Excelled in customer service at Baskin Robbins, demonstrating strong multitasking abilities and a knack for connecting with diverse individuals! Skilled in effective communication and teamwork, consistently achieving positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Writing Center Peer Tutor
Shepherd University
2024.09 - Current
- Collaborated with tutors professors to help develop the most applicable practices for addressing common writing challenges faced by students to aid their success.
- Improved the writing skills of students by providing personalized feedback and guidance on their assignments.
- Increased student confidence in writing abilities through consistent support and constructive criticism during tutoring sessions.
A-Team Peer Leader
Shepherd University
2024.08 - Current
- Established a strong rapport with fellow students through consistent communication, empathy, and understanding, fostering trust within the peer community.
- Managed time efficiently while balancing multiple responsibilities as both a Peer Leader and full-time student.
- Served as a mentor for incoming students, offering personal insights and experiences to help them navigate college life successfully.
Crew Member
Baskin Robbins Ice Cream
2022.07 - 2024.08
- Cleaned and maintained all areas of restaurant to ensure a sanitary environment.
- Improved customer satisfaction by providing friendly and efficient service at the register and throughout the restaurant.
- Demonstrated efficient multitasking abilities, handling multiple orders simultaneously without compromising quality of orders or service.
- Worked collaboratively with co-workers and management
Waitress
Top Spot Country Cookin'
2021.03 - 2021.04
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple customers, cashing out checks, and cleaning tables while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Bachelor of Arts - English Literature
Shepherd University
Shepherdstown, WV05.2027
Skills
- Effective communicator
- Collaborative; enjoys teamwork
- Enhanced customer service abilities
- Ability to connect with a diverse group of people
- Food service background
Timeline
Writing Center Peer Tutor
Shepherd University
2024.09 - Current
A-Team Peer Leader
Shepherd University
2024.08 - Current
Crew Member
Baskin Robbins Ice Cream
2022.07 - 2024.08
Waitress
Top Spot Country Cookin'
2021.03 - 2021.04
Bachelor of Arts - English Literature
Shepherd University
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