Brookelynn Brown
Mansfield,OH
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Hampton Inn By Hilton. Proven ability to manage appointments and handle sensitive information with confidentiality. Skilled in cash handling and effective communication, consistently delivering exceptional guest experiences and fostering positive relationships. Committed to maintaining a welcoming environment.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
5
5
years of professional experience
Education
High School Diploma -
Mansfield Senior High School
Mansfield, OH05.2020
Work History
Front Desk Receptionist
Hampton Inn By Hilton
11.2023 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Infant Teacher
Imagination Child Care
05.2023 - 11.2023
Cashier
Kroger
07.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Leaning Tower of Pizza
07.2020 - 05.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Hospitality services
- Issue handling
- Complex Problem-solving
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
11.2023 - 02.2025
Infant Teacher
Imagination Child Care
05.2023 - 11.2023
Cashier
Kroger
07.2022 - 05.2023
Cashier
Leaning Tower of Pizza
07.2020 - 05.2022
High School Diploma -
Mansfield Senior High School
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