Brookelynn Klein
Sales Professional
Irvine,CA
Summary
Enthusiastic sales representative with demonstrated success in identifying prospects and converting leads into customers. Superior communication skills, masterful in closing strategies, and understanding of client needs. Results-oriented and adept at customer retention and satisfaction. Striving always for personal wins, and equally as passionate for team success. Recognized for resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
3
3
years of professional experience
Work History
Sales Advisor
FPH Capital Partners
06.2023 - 03.2024
- Managed high-value accounts, resulting in increased repeat business and higher revenue growth.
- Exceeded sales standards month-to-month and held position within the top 10 throughout company rankings.
- Presented credit report findings with client, breakdowns of rate comparisons for loan inquiries, and advised clientele of available options.
- Closing percentage of leads consistently above 85% margin.
- Promptly followed up on submission of settlement documents once attorneys advised settlement.
- Developed personalized strategies for the improvement of financial circumstances, reducing debt and increasing income.
- Listened to customers and negotiated solutions that met creditor and debtor needs alike.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
- Informed clients thoroughly of their current financial predicament, options, and long-term path.
- Initiated negotiations for debt recovery through email, telephone, and mail contact.
Resolution Officer
Tax Relief Advocates
10.2022 - 07.2023
- Advised clients on compliance and audits, as well as potential remedies and required actions.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Created and maintained compliant work environment.
- Managed over 125+ calls per day
- Maintained composure in stressful situations, interviews, and records searches.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey benefits of service.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
Sales Representative
Fenix Consulting Group
05.2022 - 02.2023
- Developed and delivered engaging sales presentations to convey product benefits.
- Our company objective was to provide highest sale ratios as a third-party affiliate marketing firm.
- Established enticing product displays at each affiliate location.
- Achieved weekly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Increased sales by offering add-ons and promoting additional services.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and strategies.
- Met and exceeded daily and weekly sales targets to contribute to overall business success.
Server
Del Frisco's Grille
06.2021 - 10.2022
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Lucilles Smokehouse BBQ
06.2021 - 04.2022
- Provided prompt and enthusiastic service at all stages of dining experience
- Upsold high-profit items such as appetizers and mixed drinks to enhance overall sales
- Cultivated positive and memorable relationships with regular customers
- Consistently embodied restaurants brand philosophy/theme by using specific terminology, attitude, and energy in all customer engagement
- Maintained thorough menu knowledge to sufficiently describe items and answer questions regarding ingredients and cooking methods
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Routinely pre-bussed tables to promote smooth transitional operations
- Carried out complete opening, closing and shift change duties
- Checked guests' identification before serving alcoholic beverages
- Replenished ice, paper products and dishware to keep stations well-stocked during busy periods., Certifications
Education
High School Diploma -
Arnold O. Beckman High School
Irvine, CASkills
Account servicing
Records management
Revenue Generation
Client Service
Product Demonstrations
Upselling strategies
Promotional understanding
Performance Tracking
Objection handling
Interpersonal communication skills
Retention strategies
Product promotions
Problem-solving
Timeline
Sales Advisor
FPH Capital Partners
06.2023 - 03.2024
Resolution Officer
Tax Relief Advocates
10.2022 - 07.2023
Sales Representative
Fenix Consulting Group
05.2022 - 02.2023
Server
Del Frisco's Grille
06.2021 - 10.2022
Server
Lucilles Smokehouse BBQ
06.2021 - 04.2022
High School Diploma -
Arnold O. Beckman High School