Brookelynn Kyle
Winsted,CT
Summary
Versatile and dynamic, with a proven track record at Barnes & Noble, I excel in adaptability and inventory management. Spearheaded innovative event concepts and optimized café operations, significantly enhancing customer satisfaction and operational efficiency. My blend of strong organizational skills and a commitment to excellence drives success in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Event Coordinator
Barnes and Nobles Bookstore
05.2023 - 08.2024
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Created detailed timelines and budgets for events to meet all deadlines.
- Utilized social media to promote events and increase attendance.
- Coordinated schedules and timelines for events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Brainstormed and implemented creative event concepts and themes.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw event registration process by collecting and tracking attendee information.
- Led cross-functional teams, ensuring clear communication and cohesive efforts towards event success.
- Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
- Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives.
- Proved successful working within tight deadlines and a fast-paced environment.
Lead Barista
Barnes & Noble
02.2021 - 08.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
- Promoted additional items with beverages, increasing store sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lead Bookseller
Barnes & Noble
11.2019 - 08.2024
- Provided exceptional customer service by responding promptly to inquiries via phone, email, or in-person visits.
- Collaborated with other team members to develop creative promotions that drove foot traffic and increased sales.
- Maintained a high level of product knowledge by regularly attending industry events, participating in professional development opportunities, and networking with peers.
- Managed special orders for customers, tracking shipments and communicating updates to ensure timely delivery of requested items.
- Conducted regular inventory audits to maintain accurate records of stock levels and identify potential issues early on.
- Enhanced customer satisfaction by providing personalized book recommendations and maintaining an organized store environment.
- Supported management in training new booksellers, ensuring a smooth onboarding process and fostering a cohesive team atmosphere.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of industry trends and popular releases through continuous research and professional development activities.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Supported a positive work environment by collaborating with team members to achieve collective goals.
- Processed incoming shipments efficiently, ensuring timely stocking of new releases and replenishment of bestsellers.
- Collaborated with other staff to support smooth daily operations.
- Conducted regular inventory audits to maintain accurate records and identify potential areas for improvement in stock management processes.
- Streamlined inventory management processes, reducing stock discrepancies and improving overall store efficiency.
- Organized successful author events, coordinating logistics to provide memorable experiences for both authors and attendees.
- Implemented loss prevention strategies, leading to a significant reduction in shrinkage within the store.
- Trained new employees in sales techniques and product knowledge, ensuring high standard of customer service.
- Managed inventory, ensuring diverse and appealing selection of books was always available.
- Developed efficient system for tracking special orders, ensuring timely customer notifications upon arrival.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Associate Of Arts - Photography
Westchester Community College
Valhalla, NY05.2019
Skills
- Cleanliness standards
- Order Taking
- Adaptability to Change
- Espresso preparation
- Supply Ordering
- Inventory Management
- Conflict handling
- Inventory
- Staff Scheduling
- POS System Operation
- New Hire Training
- Sales expertise
- Product Upselling
- Ordering Procedures
Timeline
Event Coordinator
Barnes and Nobles Bookstore
05.2023 - 08.2024
Lead Barista
Barnes & Noble
02.2021 - 08.2024
Lead Bookseller
Barnes & Noble
11.2019 - 08.2024
Associate Of Arts - Photography
Westchester Community College
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