Brooke Lynn Thompson
Washington,DC
Summary
Customer-focused bartender with extensive experience, excelling in custom drink preparation and responsible alcohol service. Proven ability to foster guest satisfaction through suggestive selling and building lasting relationships, ensuring memorable experiences that drive repeated business. Skilled in managing multiple customers both behind the bar and on the floor while maintaining a well-stocked bar.
Overview
7
7
years of professional experience
Work History
Bartender/Server/Wine Tasting Room Associate
District Winery
03.2024 - Current
- Crafted and served innovative cocktails using fresh, seasonal ingredients.
- Maintained extensive knowledge of wine varieties and tasting notes to enhance guest experiences.
- Trained and mentored junior staff on beverage preparation and customer service best practices.
- Managed bar inventory
- Led bar team in maintaining cleanliness and organization, adhering to health and safety regulations consistently.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Marriott Residence Inn
08.2022 - 11.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
Server/Bartender
The Keys Piano Bar + Grill
04.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server/Bartender
Buffalo Wild Wings
05.2018 - 09.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Theatre
University of Florida
Gainesville05.2020
Bachelor of Arts - Women's Studies
University of Florida
Gainesville, FL05.2020
Associate of Arts - Theatre
Santa Fe College
Gainesville, FL05.2018
Skills
- Custom Drink Preparation
- Classic Cocktails
- Responsible Alcohol Service
- Guest Satisfaction
- Safe Serving Knowledge
- Suggestive Selling
- Attending Multiple Customers
- Liquor, Beer and Wine Knowledge
Timeline
Bartender/Server/Wine Tasting Room Associate
District Winery
03.2024 - Current
Bartender
Marriott Residence Inn
08.2022 - 11.2023
Server/Bartender
The Keys Piano Bar + Grill
04.2021 - 05.2022
Server/Bartender
Buffalo Wild Wings
05.2018 - 09.2021
Bachelor of Arts - Theatre
University of Florida
Bachelor of Arts - Women's Studies
University of Florida
Associate of Arts - Theatre
Santa Fe College
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