Brooke N. Helbig

• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Always set a calm and serene environment in the classroom so students were at ease and not nervous
• Welcomed new students and made sure they were completely comfortable with the class, memberships, and answered any questions they had
• Tailored each class to each student individually in order to ensure they would receive the most beneficial assets while remaining safe
• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Tested and evaluated students on materials presented in workshops and classes.
• Optimized learning plans based on student performance and feedback.
• Reviewed class and student records to identify improvement opportunities.
• Enhanced student comprehension and shortened learning process through new teaching methods.
• Observed and adopted new techniques from skilled instructors and lecturers.
• Promoted classroom safety, collaboration, and best practices.

Yoga teacher certification takes 200 hours I have that certification as well as restorative certification, which is what I feel suits me the best and allows me to guide my students into complete relaxation.

• Kept accurate records for client files and handled related paperwork.
• Drove clients safely to social activities and appointments.
• Adhered to company requirements for patient interactions and care standards.
• Provided high level of physical support by lifting, adjusting, and moving clients.
• Prepared nutritious meals to meet individual dietary needs for clients.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Checked medication schedules and patient needs to enforce medication administration standards team-wide.
• Kept detailed daily logs with care actions, patient behaviors, and incidents.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Worked with children and parents to closely monitor and record social, behavioral and academic growth.
• Conducted in-home visits to provide supportive services.
• Developed individual treatment plans and provided counseling to patients.
• Updated treatment plans on monthly basis with latest intervention strategies and progress notes.

• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Reviewed, implemented and updated company records related to team activities for future reference.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Held weekly team meetings to inform team members on company news and updates.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.
• Evaluated staff performance and provided coaching to address inefficiencies and celebrate progress.
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• Evaluated staff performance and provided coaching to address inefficiencies.
• Frequently inspected production area to verify proper equipment operation.
• Maintained database systems to track and analyze operational data.
• Educated staff on organizational mission and goals to help employees achieve success.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Observed packing operations to verify conformance to specifications.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated customer needs and feedback to drive product and service improvements.

• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Improved marketing to attract new customers and promote business.
• Managed and motivated employees to be productive and engaged in work.
• Defined clear targets and objectives and communicated to other team members.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed detailed plans based on broad guidance and direction.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Established team priorities, maintained schedules and monitored performance.

• Meet and exceed all sales goals
• Work in fast paced and quickly changing environment
• Train and motivate all team members
• Assist manager with any paperwork
• Open/close store
• Handle deposits
• Recognize great accomplishments by employees
• Coach underperforming employees to get them on track with company standards
• Conducted successful cash audits at the end of each shift
• Reported to the store owner with the responsibility for managing a successfully high paced, detail oriented environment
• Organizing the Stock Room and the Sales Floor
• Received and entered merchandise into POS system
• Recruited, interviewed, hired, and trained retail sales staff as required
• Demonstrated good leadership qualities and inspired enthusiasm in employees
• Gained reputation as a friendly professional able to work well under pressure and easily build rapport with colleagues, upper management, and customers with diverse backgrounds and personalities
• Provided exceptional one-on-one customer service and effectively handled any customer complaints
• Prevented store losses using awareness, attention to detail and integrity
• Managed a sales team of upto 6 assiciates
• Experienced in all areas of POS transactions

• Built strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Reviewed, implemented and updated company records related to team activities for future reference.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Evaluated customer needs and feedback to drive product and service improvements.
• Created and managed project plans, timelines and budgets.
• Conducted regular reviews of operations and identified areas for improvement.
• Educated staff on organizational mission and goals to help employees achieve success.
• Gathered, organized and input information into digital database.
• Observed packing operations to verify conformance to specifications.
• Devised and implemented processes and procedures to streamline operations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Frequently inspected production area to verify proper equipment operation.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

• Assessed community needs and identified resources for social and community service programs.
• Conducted community workshops to promote different programs and educate public on available services.
• Established and maintained relationships with key stakeholders.
• Provided leadership, guidance and support to staff members.
• Partnered with local organizations to expand access to social and community services.
• Spearheaded fundraising efforts to support social and community service initiatives.
• Conducted outreach activities to engage local stakeholders in programs.
• Managed volunteer programs focused on providing community services to underserved populations.
• Implemented strategies to increase public awareness of social and community service programs.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Participated in community events to promote services and engage with public.
• Advocated for social and community service programs to increase awareness and funding.
• Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
• Built lasting relationships with youth and parents or guardians.
• Created workshops for youth to improve communication skills, teamwork and cooperation.
• Introduced students to positive and creative outlets such as drawing and poetry.
• Supported clients through development of new life skills, obtaining resources and transitioning back to society.
• Led group discussions and activities to meet different community needs.

• Meet and exceed all sales goals
• Provided friendly, knowledgeable, and prompt guest service to all customers
• Experienced in all aspects of the store and able to answer any arising inquires
• Ensured that customers had a positive shopping experience
• Assessed customers needs and provided assisstance and information product features
• Demonstrated outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas
• Welcomed customers to the store and answered any question they had
• Maintained knowledge of store inventory and sales activities
• Processed cash and credit transactions through company POS system
• Gained understanding of clienteling, styling and visual merchandising
• Open and close the store which included counting cash drawers and making bank deposits
• Worked well with teammates and openly invited coaching from the management team
• Represented the brand through personal presentation and positive interactions
• Prevent asset loss through proper zoning and floor awareness
• Responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information

• Responded to correspondence from insurance companies to verify patient's coverage.
• Maintained current and accurate medical records for patients.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic, and health history to keep information current.
• Transcribed phone messages and relayed to appropriate personnel.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Completed patient referrals to other medical specialists.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Organized paperwork such as charts and reports for office and patient needs.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Invoiced patients accurately in line with charging guidelines.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.