Brooke Skrabo
Danville,CA
Summary
History of going above and beyond job requirements to make guests happy while achieving sales and service targets. Knowledgeable about customer relations, amenities promotions, and the principles of discretion. Proven ability to solve problems efficiently, and create high-quality, professional relationships with costumers Fully committed to following company procedures and winning loyal costumers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fitness Attendant
Oakwood Athletic Club
2021.08 - Current
- Increased gym member satisfaction by providing knowledgeable fitness guidance and support.
- Improved overall client experience with attentive customer service and prompt assistance.
- Enhanced gym safety by conducting regular equipment inspections and maintenance tasks.
- Promoted a positive workout environment, enforcing facility rules and addressing concerns promptly.
Jewelry Consultant
Zales The Diamond Store
2022.08 - 2023.02
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Maintained cleanliness of showroom as well as full stock of merchandise
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
Cashier
Target
2020.10 - 2021.08
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Cleaning Crew Member
Soul Cycle
2018.04 - 2020.03
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Reduced complaints from clients by addressing their specific cleaning requests and preferences.
- Improved overall team productivity with proper time management and prioritization of tasks.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
Education
No Degree - Kinesiology
Canada College
Redwood City, CANo Degree - Kinesiology
Biola University
La Mirada, CANo Degree - Business Administration
College of San Mateo
San Mateo, CASkills
- Cash Register Operations
- Cash Handling
- Fitness Equipment Maintenance
- Supply Stocking
- First Aid Certified
- Telephone Etiquette
- Team Collaboration
- Attention to Detail
- Sales Techniques
- Time Management
Certification
- Certified CPR
CPR
Ability to perform CPR and use an AED if needed
Timeline
Jewelry Consultant
Zales The Diamond Store
2022.08 - 2023.02
Fitness Attendant
Oakwood Athletic Club
2021.08 - Current
Cashier
Target
2020.10 - 2021.08
Cleaning Crew Member
Soul Cycle
2018.04 - 2020.03
No Degree - Kinesiology
Canada College
No Degree - Kinesiology
Biola University
No Degree - Business Administration
College of San Mateo
- Certified CPR
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