Brookie Mills

I decided to become a stay at home mom while my kids were young. My kids are now in full time school and I am ready to get back to Sales which is my passion.

• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.

• Worked during AEP and was one of the top agents on my team
• Enhanced client satisfaction by providing comprehensive benefits guidance and tailored solutions to individual needs.
• Managed extensive caseloads with precision, ensuring timely follow-up and resolution of all client inquiries and concerns.
• Developed customized benefits presentations for diverse audiences, increasing understanding and engagement among participants.
• Improved overall employee satisfaction by addressing concerns regarding benefit plans promptly and effectively.

• I had a large book of business all across the country
• I traveled for work, helped managers of Cricket Wireless sale more product and maintain customers through great customer service
• I was one of the top sales agents, usually hitting 100-120% every quarter.

• Implemented quality assurance programs to monitor staff performance and maintain high service standards.
• Oversaw vendor relationships, negotiating contracts for optimal pricing and quality assurance.
• Implemented quality assurance measures, maintaining high standards of care delivery across the team.

• I have really excelled since coming to Prog Leasing
• I had the best stats of anyone in CS for the month of October
• I received the High Roller Award and had mostly 3/3's on all my graded calls
• I am very familiar with Tanc and Progcast
• I was promoted twice since starting with Progressive in July of 2015.

• Customer service, handling money, and anything that needed to be done
• Top sales person (upgrades on tanning beds, products and spray tans).