Erin Brookins
Las Vegas,NV
Summary
Results-driven professional with extensive experience at UnitedHealth Group, excelling in quality assurance and audit reporting. Demonstrated attention to detail and problem-solving skills by streamlining audit processes, enhancing efficiency. Proven ability to foster team collaboration and communicate effectively, ensuring compliance and accuracy in commission calculations and enrollment procedures.
Overview
10
10
years of professional experience
Work History
Quality Assurance and Auditor
UnitedHealth Group
12.2021 - Current
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Create training materials to simplify existing processes for auditors.
- Analyze and prepares weekly reports to be audited.
Employer Installation and Commissions Specialist
UnitedHealth Group
Las Vegas, NV
02.2017 - 12.2021
- Implemented rigorous quality control measures when calculating commissions, ensuring accuracy while minimizing instances of overpayment or underpayment.
- Cultivated positive working relationships with key stakeholders across departments, fostering collaboration in support of shared goals related to commissions management.
- Supported annual reviews of compensation plans by compiling relevant data and providing recommendations based on analysis of commission trends.
- Researched and resolved commission or bonus payment-related inquiries.
- Mentored and trained new hires.
Enrollment Specialist
UnitedHealth Group
Las Vegas, Nevada
07.2015 - 02.2017
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Understood and thoroughly explained services provided to customers and potential customers.
Skills
- Attention to detail
- Team collaboration
- Audit reporting
- Decision-making
- Clear communication
- Time Management
- Problem Solving
Timeline
Quality Assurance and Auditor
UnitedHealth Group
12.2021 - Current
Employer Installation and Commissions Specialist
UnitedHealth Group
02.2017 - 12.2021
Enrollment Specialist
UnitedHealth Group
07.2015 - 02.2017
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