Hi, I’m
Brooklen Cloutier
Graduate Of Northwest Technical College
Platteville,WI
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
years of professional experience
7
years of post-secondary education
Work History
Steve's Pizza PlattevillePlatteville, WI
Food Runner & Multitasker
09.2022 - Current
Job overview
- Cleared tables immediately after guests left in preparation for next party.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Organized and replenished supplies at food stations to optimize team performance.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Cultivated warm relationships with regular customers.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Greeted customers and provided outstanding customer service.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Operated cash register and processed payments from customers.
- Monitored food temperatures and kept records of all food items.
- Kept detailed knowledge of and followed all food safety guidelines.
- Collaborated well with other food runners to deliver orders accurately.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted customers with carry-out service.
- Monitored dining room inventory and replenished as necessary.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Followed supervisor instructions to complete tasks on time.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and food processing blades and items used often by kitchen staff.
YMCA Lansing Center Of Sturgeon BaySturgeon Bay, WI
Summer Camp Assistant Teacher
07.2022 - 09.2022
Job overview
- Created and implemented hands-on activities that enhanced children's learning.
- Documented and shared special moments and important milestones with children.
- Demonstrated knowledge of developmentally appropriate practices.
- Prepared meals and snacks, fed children and modeled appropriate table manners.
- Helped to maintain fun and interactive classroom.
- Led groups of children safely through variety of camp activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Helped students explore concepts with engaging, learning-focused activities.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported children by actively listening and offering encouragement.
- Implemented camp activities fostering physical, social, and emotional growth.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Kept track of classes with sizes of 11 to 25 with an assistant 4 to 1 ratio, with efficient skills to help teach varying ages how to be respectful and having fun.
- Administered first aid quickly to provide health and safety to campers.
- Took notes strengths and weaknesses of each child in class to track progress.
- Assisted with coordinating and running special events and competitions.
- Motivated participants through one-on-one instruction and positive feedback.
- Used music to motivate and energize classes.
Small Town Hospitality Family LLCAlgoma, WI
River Hills Motel Housekeeper
06.2022 - 07.2022
Job overview
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Kept accountability and laundry checklists for 30 est. rooms that are pet-friendly and lakeside accomodating.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Washed and folded towels and linens to properly stock guest rooms.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Completed special housekeeping actions such as turning mattresses on set schedule, icebox, vending machine and sink maintenances.
UW-Platteville Children's CenterPlatteville, WI
Childcare Assistant Teacher
05.2022 - 06.2022
Job overview
- Engaged with children on individual basis to build positive relationships and promote learning.
- Communicated regularly with parents about daily activities and behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
- Utilized and understood the application HeyMama to better track naptime, bathroom times, playtime and activities. Utilized and had exceptional knowledge about YouTube Kids and Spotify to use for storybook time and naptime.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Implemented curriculum to enhance classes with learning-focused activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
UW-PlattevillePlatteville, WI
Dining Services Employee
09.2021 - 12.2021
Job overview
- Communicated complex requests to kitchen team, playing key roles in satisfying selective clientele.
- Delivered quality services while maintaining friendly and welcoming environment.
- Oversaw proper set-up of tables to accommodate large parties.
- Delivered quality services while maintaining friendly and welcoming environment.
- Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Answered customers' questions, recommended items, and recorded order information.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported needs of over 500 college students in between a scheduled lunch-hour and kept a consistent line flow to ensure fast food delivery and customer satisfaction.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Inspected dishwashing equipment and reported issues to supervisor.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
YMCA Of Sturgeon BaySturgeon Bay, WI
Lifeguard
09.2018 - 05.2021
Job overview
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Educated patrons on safety protocols and enforced safety rules.
- Provided friendly customer service to guests and addressed concerns.
- CPR, Blood & Pathogen, Waterfront & Waterpark Safety, and Shaken Baby Syndrome certified since 2021.
- Tuberculosis-negative since 2022.
YMCA Of Sturgeon BaySturgeon Bay, WI
Volunteer Swim Instructor
09.2018 - 05.2021
Job overview
- Took notes strengths and weaknesses of each child in class to track progress.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Prepared equipment before each class class and stored items promptly after classes.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught daily swim instruction to students varying in ages and skill levels.
- Adapted teaching techniques to different learning styles.
- Mentored and trained new swim instructors on best practices.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Provided emergency first aid and CPR as needed.
- Used music to motivate and energize classes.
Education
Southern Door High School, Brussels, WI
High School Diploma
09.2018 - 05.2021
University Overview
- Honor Roll Class of 2021
- Awarded I Am Sports Award 2021
- Awarded Southern Door FFA Bronze Member Award 2021
- Awarded Silver Creek Cubs Kewaunee County 4-H Key Award 2021
- Awarded Silver Creek Cubs Kewaunee County Outstanding Rabbit Hopping Project Member Award 2021
- Awarded NWTC Business Software Essentials Certification 2021
- Southern Door FFA Alumni Scholarship Recipient 2021
- Professional Development: Communication-Writing
- Relevant Coursework: NWTC Microsoft Business Software Essentials
- Professional Development: College Writing I 2021
- Professional Development: Oral/Interpersonal Communications 2019
- ACT Composite Total 22.00 02/15/2021
- WEMPT English Cut Score 490.00 06/14/2021
- Southern Door FFA Bronze Member 2 years
- Silver Creek Cubs 4H Member 11 years
- Door County Destination Imagination Member 11 years
- Extracurricular Activities: Theatre Cumulative Experience 11 years
- Door County Girl Scouts Member 8 years
- Extracurricular Activities: PR & Fundraising 15 years
- Extracurricular Activities: Musical Theatre & Improv 4 years
- Extracurricular Activities: Volunteer Work & Haunted House Volunteer Work 4 years
- Thesis College Interest Thesis, A thesis that proclaims what Brooklen Cloutier originally wanted to attend college for.
- Capstone Project We Believe, Student Proofreader: A collection of thesis statements regarding what Southern Door students believe in the future, published by Brett Hanson of the English Department of Southern Door.
- Capstone Project SDHS Borderlands: Literary & Visual Arts Journal Vol. 1, Student Writer: A collection of Southern Door High School Student Literary and Visual Art Work. Individually published by the Southern Door Highschool and Ms. Jamie Teska of the English Department.
- Capstone Project An Impossible Amount of Tomfoolery, Website UIX Designer, Owner, and Author, A website linked that includes the poems of Brooklen Cloutier and the short-story novels that she wrote around 12 years old. Website was created using Wix, but designed and organized by herself.
Northwest Technical College, Greenbay, WI, US, Green Bay, WI
Microsoft Business Essentials from Business
09.2018 - 05.2021
University Overview
- Relevant Coursework: Access & Outlook
- Relevant Coursework: PowerPoint & Excel
- Relevant Coursework: Word & Drive
- Relevant Coursework: Communication-Writing 2018
- Relevant Coursework: College Writing II 2022
- Relevant Coursework: Business Communications 2023
- Capstone Project Livid Faire, Website created for portfolio usage during this time as a presentational capstone project for Website UIX design and using Excel spreadsheets and Word outline processes.
- Capstone Project The Cottage, Website created for portfolio usage during this time as a presentational capstone project for Website UIX design and using Excel spreadsheets and Word outline processes. Demonstrates User-friendly color palettes and knowledge of Disability Accommodations statements.
University of Wisconsin-Platteville, Platteville
Bachelor's of Psychology & Human Services Emphasis from Psychology BS
09.2021 - Current
University Overview
- NSLS Honors Society Recognized Sept 2021
- NSLS Member Feb 2022
- AEC Member By Affiliation Only - Feb 2022
- The Exponent Member Sept 2021 - Present
- Psychology Club Member Feb 2022 - Present
- Outdoor Adventure Club Member Sept 2021 - Present
- Women in STEM Member Feb 2022 - Present
- 2.5 Cumulative GPA
- Relevant Coursework: College Writing I 2018 & College Writing II Fall 2023
- Relevant Coursework: Business Communication Spring 2023
- Relevant Coursework: Psychology of Human Sexuality Fall 2023
- Relevant Coursework: Child Psychology Fall 2023
- Relevant Coursework: Psychology of Prejudice, Discrim and Stigma Spring 2023
- Relevant Coursework: Social Psychology Spring 2023
- Relevant Coursework: Careers In Counseling & Human Services Spring 2022
Skills
Cleaning and sanitizing
undefinedOwner of The Grotto Commissions (2020), Jubilee's Galaxy (2022), Beelzebub's Hotline (2023)
The Grotto Commissions (2021) started in quarantine during the Covid-19 pandemic and was actively expanded upon through selling services such as custom Discord template layouts, Website UIX designs, Typography, Carrd website designs, Minecraft 3D Render Models, Skin Textures, Pixel Art and Peer Proofreading services and academic helps. It was continued through the pandemic and quarantine with sales reaching 30 before 2022, where it was rebranded to Jubilee's Galaxy after the creation of a better Carrd website layout, Typeform application submission form, Zapier Discord server integrations, Instagram creation and Twitter release. The projects continued to expand and Brooklen Cloutier, who went by fairytears and @sparklesthegob(lin) on their social medias, continued to expand their portfolio and reached $1,954.94 by 2023. This estimated to over 100 invoices and in 2023 was rebranded to Beelzebub's Hotline with name, color palette, and more services pending. It is individually lead and owned, and has an official trademark that is unpublished and yet to be registered in the USPTO. Now, Brooklen Cloutier continues to expand her social medias: selling in over 26 servers, being a verified artist in 19 of the 26. She also sells on Twitter, Instagram, Ko-Fi, Patreon, and is planning an expansion onto Etsy. All projects are made individually by her and planned within Google Docs services. She has extensive knowledge on Zapier, HTML embed, and other bot integrations to create pings and make self-working confirmation and application systems with Trello and Typeform.
Timeline
Food Runner & Multitasker
Steve's Pizza Platteville
09.2022 - Current
Summer Camp Assistant Teacher
YMCA Lansing Center Of Sturgeon Bay
07.2022 - 09.2022
River Hills Motel Housekeeper
Small Town Hospitality Family LLC
06.2022 - 07.2022
Childcare Assistant Teacher
UW-Platteville Children's Center
05.2022 - 06.2022
Dining Services Employee
UW-Platteville
09.2021 - 12.2021
University of Wisconsin-Platteville
Bachelor's of Psychology & Human Services Emphasis from Psychology BS
09.2021 - Current
Lifeguard
YMCA Of Sturgeon Bay
09.2018 - 05.2021
Volunteer Swim Instructor
YMCA Of Sturgeon Bay
09.2018 - 05.2021
Southern Door High School
High School Diploma
09.2018 - 05.2021
Northwest Technical College, Greenbay, WI, US
Microsoft Business Essentials from Business
09.2018 - 05.2021
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