Brooklin Mullins
New Bern,NC
Summary
Highly-motivated employee with customer service, multitasking, time management abilities and desire to take on new challenges. Skilled in working under pressure. Excellent at adapting to new situations and challenges to ensure every customer has a pleasant and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Catering Coordinator
Panera Bread
New Bern, NC
10.2024 - Current
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved any customer complaints in a professional manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained an inventory of all catering equipment and supplies.
- Ensured compliance with health regulations related to food handling and sanitation practices.
- Conducted post-event reviews in order to evaluate performance and identify areas for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Team Lead Trainer
Panera Bread
New Bern, NC
09.2021 - Current
- Conducted performance reviews to identify areas of improvement for team members.
- Recommended changes in training methods based on feedback from participants.
- Provided coaching sessions for employees who needed extra assistance in completing tasks.
- Instructed new team members on correct procedures for operations.
- Participated and attended meetings to obtain information for use in training programs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted in the preparation of food items according to corporate and heath care standards.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Prepared beverages such as coffee, tea, soda.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Softball Coach
Havelock Softball League
Havelock, NC
09.2023 - 01.2024
- Developed and implemented practice plans to help athletes reach their goals.
- Organized and led pre-game warm-ups and drills.
- Created an environment that fosters teamwork, trust, respect, discipline, and commitment among players.
- Maintained a positive attitude toward all players regardless of skill level or experience.
- Communicated with parents about team rules, regulations, expectations.
- Collaborated with other coaches to develop strategies specific to opponents' strengths and weaknesses.
- Analyzed game film in order to identify areas of improvement within the team's offense and defense.
Photographer's Assistant
Kamlin Photography
New Bern, NC
01.2019 - 09.2021
- Set up and adjust lighting equipment, such as umbrellas, reflectors, and soft boxes.
- Organize and transport photographic equipment to locations for photo shoots.
- Explained price and package details to customers.
- Transaction processing including cash, checks, and credit cards.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Phlebotomy -
Craven Community College
Havelock, NC02-2025
Associate Degree in General Education - Nursing
Craven Community College
New Bern, NC12-2023
High School Diploma -
Early College East High School
Havelock, NC05-2023
Skills
- Collaboration
- Processing payments
- POS systems
- Team Leadership
- Food safety understanding
- Customer service
- Cleaning and sanitation
- Cash handling
- Task delegation
- Employee training
- Coaching and mentoring
- Opening and closing processes
- Complaint resolution
- Catering marketing
- Personnel supervision
- Flexibility
- Call handling
- Documentation
- Interpersonal skills
Certifications
- AHA BLS CPR
- National Phlebotomy Exam
*Expected in March 2025*
Training
- Phlebotomy training
January 2025
References
References available upon request.
Timeline
Catering Coordinator
Panera Bread
10.2024 - Current
Softball Coach
Havelock Softball League
09.2023 - 01.2024
Team Lead Trainer
Panera Bread
09.2021 - Current
Photographer's Assistant
Kamlin Photography
01.2019 - 09.2021
Phlebotomy -
Craven Community College
Associate Degree in General Education - Nursing
Craven Community College
High School Diploma -
Early College East High School
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