Brooklin Santos
Brooklyn,NY
Summary
To find a rewarding career as a receptionist/customer service specialist. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Hostess
Soho Grand
02.2022 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Greeted guest and seated them, assessed wait times, answered phones, managed reservations on Resy and Open Table, maintained floor organization and appeal and cleanliness.
Hostess/Server
The Black Ant
10.2021 - 11.2022
- Greeted guest and seated them, assessed wait times, answered phones, managed reservations on Resy and Open Table, maintained floor organization and appeal and cleanliness.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Leasing Consultant
Waters Edge Village
02.2020 - 09.2021
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
Beauty Consultant
ULTA BEAUTY
10.2018 - 02.2020
- Assisting customers with purchases and educating them on beauty products and services, sales, cashier, stocking and replenishment of merchandise, order picking and preparation for shipment.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Provided feedback to management regarding customer preferences and emerging trends, leading to more informed purchasing decisions for the store''s inventory.
Education
Diploma -
Hiram high
Hiram, GA05.2019
Skills
- Operation of office machines; fax, scan, copier, multi-line phones
- Exceptional customer service
- Retail sales
- Creating logo and designs through photoshop
- Blogging
- Photography
- Attention to detail
- Multitasker
- Self-starter
- Strong writing and communication skills
- Reservations Management
- Customer Service
- Guest Engagement
- Guest Complaint Resolution
- Food Running
- Guest Seating
- Reservation Management
- Item Promotion
- Detail Oriented
Timeline
Hostess
Soho Grand
02.2022 - Current
Hostess/Server
The Black Ant
10.2021 - 11.2022
Leasing Consultant
Waters Edge Village
02.2020 - 09.2021
Beauty Consultant
ULTA BEAUTY
10.2018 - 02.2020
Diploma -
Hiram high
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