Brooklin Wagner
Rome,GA
Summary
Proven Logistics Coordinator with a track record of enhancing operational efficiency at FLS Transportation Services. Expert in logistics analysis and customer service, adept at problem-solving and decision-making. Achieved significant improvements in shipment tracking and transportation planning, leading to increased client satisfaction and streamlined processes. Skilled in Microsoft Office, demonstrating analytical thinking and punctuality. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
19
19
years of professional experience
Work History
Logistics Coordinator
FLS Transportation Services
01.2022 - 07.2024
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Assistant Manager
Bluefin Sushi and Grill
09.2016 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Service Professional
Golden Gate Capital
07.2014 - 02.2016
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience.
- Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
Service Professional
Darden Restaurants-Red Lobster
08.2008 - 07.2014
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience.
- Streamlined service processes, resulting in improved efficiency and productivity.
- Implemented innovative solutions that led to increased customer retention rates and overall satisfaction levels.
- Resolved customer complaints, ensuring an optimal resolution for both the client and company.
- Collaborated with team members to deliver exceptional customer experiences.
Dance Teacher's Assistant
The Dance Centre
01.2006 - 01.2012
- Utilized different styles of teaching to accommodate students of all capabilities.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Taught [Type] and [Type] dance classes for [Type] students.
- Assisted with coordination and administration of complete dance program.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Monitored student behavior to identify potential issues and address problems appropriately.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Planned routines for recitals and performances.
- Adhered to studio guidelines and legal requirements.
- Taught courses under guidance of senior instructors.
- Handled class records for attendance, assignment grades and course participation scores.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
Associate of Arts - English Literature
Georgia Highlands College
Rome, GA05.2012
High School Diploma -
Armuchee High School
Rome, GA05.2010
Skills
- Problem-Solving
- Decision-Making
- Logistics Analysis
- Customer Service
- Shipment Tracking
- Transportation Planning
- Scheduling Coordination
- Punctual and Dependable
- Freight Negotiation
- Driver Scheduling
- Analytical Thinking
- Microsoft Office expertise
Timeline
Logistics Coordinator
FLS Transportation Services
01.2022 - 07.2024
Assistant Manager
Bluefin Sushi and Grill
09.2016 - 01.2022
Service Professional
Golden Gate Capital
07.2014 - 02.2016
Service Professional
Darden Restaurants-Red Lobster
08.2008 - 07.2014
Dance Teacher's Assistant
The Dance Centre
01.2006 - 01.2012
Associate of Arts - English Literature
Georgia Highlands College
High School Diploma -
Armuchee High School
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