Summary
Overview
Work History
Education
Skills
References
Timeline
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Brooklyn Anderson

Ludowici,GA

Summary

Well-qualified Human Resource Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Human Resources Specialist

US Army
Colorado Springs, CO
07.2019 - 02.2023
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity.
  • Analyzed issues and employed improvement processes.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Conserved time and improved workflows by handling special projects.
  • Completed projects on time while resolving complex issues for senior leaders.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled administrative requirements, maintained records and submitted operational reports and paperwork.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.

Front Desk Receptionist

TLC TANNING
Jacksonville, NC
09.2018 - 06.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer problems and complaints.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Maintained clean and stocked front counter area.
  • Informed and demonstrated how to use tanning equipment to new clients.
  • Exceeded monthly tanning product and membership sale quotas.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Scheduled clients based on number of beds and booths with consideration of walk-in averages.

Server

Restaurant
Jacksonville, NC
07.2017 - 08.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Southwest High School
Jacksonville, NC
06.2019

Some College (No Degree) - Health Sciences

American Public University

Skills

  • Decision Making
  • Industry-Specific HR Regulations
  • Documentation and Recordkeeping
  • Complex Problem Solving
  • Analytical and Critical Thinking
  • Exceeding Customer Expectations
  • Flexible Hours
  • Customer Service
  • Strong Communication and Interpersonal Skills
  • Computer Proficiency and Microsoft Office
  • Building Customer Relationships and Loyalty
  • Professional and Courteous

References

References available upon request.

Timeline

Human Resources Specialist

US Army
07.2019 - 02.2023

Front Desk Receptionist

TLC TANNING
09.2018 - 06.2019

Server

Restaurant
07.2017 - 08.2018

High School Diploma -

Southwest High School

Some College (No Degree) - Health Sciences

American Public University

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Brooklyn Anderson