Brooklyn Beach
Gray
Summary
Dynamic Branch Operations Leader at Cadence Bank with a proven track record in enhancing client relationships and driving sales. Skilled in staff supervision and operational efficiency, I consistently exceeded performance metrics while maintaining a collaborative team environment. Recognized for outstanding customer service and adept at implementing process improvements to boost productivity.
Overview
3
3
years of professional experience
Work History
Branch Operations Leader
Cadence Bank
10.2023 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Consulted customers to boost product sales and services.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Balanced cash drawers and vault accounts on daily basis with little to no discrepancies.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Achieved recognition for outstanding customer service
- Trained new personal bankers, elevating team performance and service quality.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Coached and mentored staff to improve job performance, resulting in higher productivity.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
Personal Banker III
Cadence Bank
12.2022 - 10.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Enhanced client investment portfolios with personalized financial advice and product recommendations.
- Collected customer information and completed new account forms.
Personal Banker II
Cadence Bank
04.2022 - 12.2022
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Cross-sold bank products and services to meet customer needs and provide options.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Processed deposits, withdrawals and ACH transfers accurately.
- Maintained high accuracy in transaction processing, ensuring client trust and financial security.
- Increased branch revenue by cross-selling banking products
Education
High School Diploma -
Jones County High School
Gray05-2017
Skills
- Staff supervision
- Customer relationships
- Branch operations management
- Excellent work ethic
- Customer service
- Strong team-builder
- Relationship building and management
- Goals and performance
- Client relationship management
- Team supervision
- Sales professional
Timeline
Branch Operations Leader
Cadence Bank
10.2023 - Current
Personal Banker III
Cadence Bank
12.2022 - 10.2023
Personal Banker II
Cadence Bank
04.2022 - 12.2022
High School Diploma -
Jones County High School
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