Brooklyn Beach
Huntington National Bank
Gray,GA
6
years of professional experience
Dynamic banking professional with extensive experience at Huntington National Bank, excelling in financial education and community engagement. Proven track record in enhancing customer relationships and streamlining operations, resulting in improved service quality. Skilled in critical thinking and relationship management, empowering clients through tailored financial solutions and effective communication.
Work History
Bank Branch Manager
1 Year 1 Month- Directed branch operations to maintain service quality, compliance, and daily workflow efficiency.
- Coached team members on sales behaviors, product knowledge, and customer engagement.
- Managed branch staffing, scheduling, and workload distribution to support service standards.
- Built community relationships to support local market presence and referral activity.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Educated clients on banking products, account features, and digital service options.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Conducted financial planning workshops, empowering clients with knowledge to make informed investment decisions.
- Developed and maintained strong client relationships to understand financial goals and provide tailored advice.
- Delivered engaging lesson plans aligned with curriculum standards and student learning objectives
- Collaborated with adults and children to provide safe and educational experience.
Branch Operations Manager
2 Years 11 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Supervised daily branch operations to ensure compliance, accuracy, and service consistency.
- Implemented process improvements to reduce errors and streamline workflow execution.
- Trained staff on banking procedures, compliance requirements, and service standards.
- Maintained accurate operational reports and supported management decision-making.
- Contributed to the development and implementation of new products or services that enhanced the bank''s offerings and attracted new customers.
- Collaborated with various departments, fostering strong interdepartmental relationships for smoother operations.
- Managed daily bank activities for optimal performance, ensuring timely completion of tasks and customer satisfaction.
- Evaluated existing workflows to identify areas for improvement, resulting in increased process efficiency across multiple operational functions.
- Mentored junior team members by sharing knowledge on best practices for successful bank operations management techniques.
Personal Banker
1 Year 6 Months- Advised customers on deposit, lending, and digital banking solutions aligned with financial needs.
- Opened and serviced checking, savings, and certificate accounts with accurate documentation.
- Identified cross-sell opportunities through relationship building and needs-based conversations.
- Processed transactions, cash handling, and branch requests with consistency and attention to detail.
- Resolved account issues promptly while maintaining strong service standards and customer trust.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
High School Diploma
Skills
Financial education
Financial Services Knowledge
Family education programs
Youth mentoring
Public speaking
Community engagement
Multitasking
Excellent communication
Critical thinking
Organizational skills
Planning and coordination
Relationship building and management
Customer relationship development
Timeline
Bank Branch Manager
Huntington National Bank
09.2025 - CurrentRead More
Branch Operations Manager
Huntington National Bank
10.2022 - 09.2025Read More
Personal Banker
Huntington National Bank
04.2021 - 10.2022Read More
Jones County High School
High School Diploma
Read More