Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BROOKLYN BERCHULC

Shelby Township,MI

Summary

Resourceful and dedicated student with excellent analytical skills and a demonstrated commitment to providing great service in any area of work. Strong organizational abilities with proven successes managing multiple academic and work-related projects. Well-rounded and professional team player dedicated to continuing academic pursuits.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Red Cedar Lodge
Lansing , MI
01.2025 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Addressed complaints to kitchen staff and served replacement items.

Receptionist

Rumble Boxing
Shelby Twp, MI
05.2023 - 09.2023
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction
  • Increased guest retention by maintaining a welcoming and organized reception area
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits
  • Developed strong working relationships with team members, fostering a positive work environment
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.

Wait Staff

Leo's Coney Island
06.2021 - 07.2022
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
  • Handled incoming and outgoing package deliveries, working with vendors complete spe requests and track missing packages
  • Showed customers to their seats and presented our variety of menu options
  • Advised on the best food and drink choices for each customer and answered questions
  • Took orders and delivered them to the table deftly and accurately
  • Attended to the tables and guaranteed compliance to cleanliness standards
  • Checked the quality of the final servings and resolved any issues
  • Delivered checks and accepted payment
  • Worked with other staff as a team
  • Worked diligently to achieve outstanding service quality
  • Cultivated warm relationships with regular customers
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs
  • Bussed and reset tables to keep dining room and work areas clean
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.

Hostess

Osaka Japanese Steakhouse
07.2020 - 06.2021
  • Welcomed guests to the restaurant
  • Provided accurate wait times and monitored waiting lists
  • Managed reservations
  • Escorted customers to assigned dining or bar areas
  • Provided menus and announced Waiter/Waitress's name
  • Greeted customers upon their departure
  • Coordinated with wait staff about available seating options
  • Maintained a clean reception area
  • Catered to guests who required extra attention
  • Answered incoming calls and addressed customers' queries
  • Assisted wait staff as needed
  • Opened and closed seating sections according to volume of guests
  • Used cash registers and credit card machines to cash out customers
  • Advised customers about special offerings and menu items to help drive sales
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Digital Communications And Multimedia -

Michigan State University
East Lansing, MI
05.2026

Henry Ford II High School
Sterling Heights

Skills

  • Friendly and Outgoing Attitude
  • Excellent Customer Service Skills
  • Strong Organizational Skills
  • Attentive Service
  • Exceptional public speaking skills
  • Responsible
  • Creative
  • Written and Verbal Communication
  • Office Management
  • Strong work ethic

Certification

  • TIPS Certification
  • CPR Certification

Timeline

Server

Red Cedar Lodge
01.2025 - Current

Receptionist

Rumble Boxing
05.2023 - 09.2023

Wait Staff

Leo's Coney Island
06.2021 - 07.2022

Hostess

Osaka Japanese Steakhouse
07.2020 - 06.2021

Digital Communications And Multimedia -

Michigan State University

Henry Ford II High School

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