Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Brooklyn Bickley

West Jordan,UT

Summary

Energetic and enthusiastic while being professionally motivated to succeed in fast-paced and deadline-driven professional environments. Comprehensive knowledge of claims processes and food management with additional knowledge on patient care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Claim Resolution Specialist

Vivint Home Security
Logan, UT
10.2021 - 03.2024
  • Reviewing and assessing home damage claims submitted by customers, evaluating the extent of the damage to determine settlement eligibility, documenting findings and preparing detailed reports outlining the cause and extent of the damage, as well as recommended repairs or remediation, communicating with contractors and the customer facilitate the claims process and ensure timely resolution, providing guidance and assistance to customers throughout the claims process, including answering questions, addressing concerns, and explaining settlement options, negotiating settlements with customers ensuring fair and equitable compensation for the damage incurred.

Deli Clerk

Lees Marketplace
Logan, UT
06.2021 - 10.2021
  • Greeting customers and providing friendly and efficient service at the deli counter, taking customer orders for sliced meats, cheeses, salads, and prepared foods, and accurately weighing and packaging items, assisting customers in selecting deli products, providing recommendations, and offering samples when appropriate, operating deli equipment such as slicers, scales, and food preparation tools safely and efficiently, preparing deli trays, sandwiches, and other food items according to customer requests, maintaining cleanliness and sanitation standards in the deli department, including food handling and storage areas, display cases, and equipment, rotating and restocking deli products to ensure freshness and prevent waste.

Hostess

Texas Roadhouse Restaurant
Logan, UT
08.2020 - 06.2021
  • Greeting and welcoming guests as they arrive at the restaurant with a friendly and professional demeanor, managing the waitlist and seating guests promptly and efficiently, while balancing the flow of the dining room, communicating effectively with servers and kitchen staff to coordinate seating arrangements, ensuring smooth transitions between tables, providing accurate wait time estimates to guests and managing reservations through the restaurant's booking system, assisting guests with special requests or accommodations, such as seating preferences, maintaining cleanliness and organization at the hostess station and surrounding areas, handling guest inquiries, complaints, and feedback professionally and escalating issues to management when necessary.

Floor Staff (Nursing Assistant)

Mission Healthcare
West Jordan, UT
08.2017 - 06.2020
  • Assisting residents with activities of daily living (ADLs) such as bathing, dressing, and grooming, providing emotional support and companionship to residents, assisting with mobility and transfers, and collaborating with other healthcare professionals to ensure comprehensive care.

Education

High School Diploma -

West Jordan High School
West Jordan, UT
07-2020

Skills

  • Billing management
  • Policy Knowledge
  • Adjustments processing
  • Manual pricing
  • Problem Solving
  • Critical Thinking
  • Typing
  • Computer Skills
  • Food Handling
  • Time Management
  • Attention To Detail

Affiliations

  • Current cosmetology student
  • Lacrosse
  • Paddle boarding
  • Love for doing nails and waxing

Certification

  • Drivers License

Timeline

Claim Resolution Specialist

Vivint Home Security
10.2021 - 03.2024

Deli Clerk

Lees Marketplace
06.2021 - 10.2021

Hostess

Texas Roadhouse Restaurant
08.2020 - 06.2021

Floor Staff (Nursing Assistant)

Mission Healthcare
08.2017 - 06.2020

High School Diploma -

West Jordan High School

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Brooklyn Bickley