BROOKLYN BLANCHARD
Odessa,TX
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Comfort Inn & Suites
Odessa, TX
12.2021 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed relevant guest information and payment methods to prevent fraud.
Guest Service Representative
Market Street
Odessa , TEXAS
10.2019 - 12.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information about company products and services, and capitalized on upsell opportunities.
Education
Associates in Business Management - Business Administration And Management
Odessa College
Odessa Tx12.2023
High School Diploma -
Permian High School
Odessa, TX05.2020
Skills
- Verifying Reservations
- Credit and Cash Payments
- Registration Services
- Room Assignments
- Creative Solutions
- Automated Telephone Systems
- Guest Amenities
- Guest Satisfaction
- Checking Guests In and Out
- Rewards Programs
- Guest Inquiries
- Constructive Feedback
- Customer Feedback
Certification
- Certified TABC, Market street
Timeline
Front Desk Agent
Comfort Inn & Suites
12.2021 - Current
Guest Service Representative
Market Street
10.2019 - 12.2021
Associates in Business Management - Business Administration And Management
Odessa College
High School Diploma -
Permian High School
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