Summary
Overview
Work History
Education
Skills
Timeline
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Brooklyn Bostic

Brooklyn Bostic

Killeen,TX

Summary

I'm a results-driven leader with a positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

10
10
years of professional experience

Work History

Tech Advisor

Concentrix
02.2024 - Current
  • Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
  • Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
  • Advised on organizational structure and human resource management to promote efficient business operations.
  • Built and maintained relationships with clients to provide ongoing support.
  • Monitored customer service operations to confirm compliance with quality standards.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.

Shipping and Receiving Clerk

US Farathane
03.2023 - 03.2024
  • My daily duties consist of handling paperwork, checking in drivers, receiving parts, checking receipts, and managing Parts+.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Hardware/Software Support

Concentrix
03.2021 - 03.2023
  • I assist with all internal technical issues for a car insurance company. Issues such as Computer/Laptop setup, Problems with Windows, Outlook, Microsoft Teams, and much more
  • Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Customer Service Representative

Walmart
09.2014 - 03.2021
  • I assist customers on a daily basis with all money services such as bill pay, money orders, and sending money through vendors like Western Union, Money Gram, and Ria
  • My current position requires me to possess impeccable customer service and people skills
  • As well as working hard in a very fast paced setting.

Education

Junction City High School
Junction City, KS

Skills

  • Technical support
  • Software troubleshooting
  • Communication skills
  • Telecommunication
  • Training and mentoring
  • Remote Support
  • Software Installation
  • Customer service expert
  • Technical Troubleshooting
  • Wide-area Networks
  • Technical issues analysis
  • Mac systems
  • Microsoft Windows and Office
  • Help Desk Support
  • Remote Technical Support

Timeline

Tech Advisor

Concentrix
02.2024 - Current

Shipping and Receiving Clerk

US Farathane
03.2023 - 03.2024

Hardware/Software Support

Concentrix
03.2021 - 03.2023

Customer Service Representative

Walmart
09.2014 - 03.2021

Junction City High School

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Brooklyn Bostic