Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Brooklyn Brangers

Brooklyn Brangers

Louisville,Kentucky

Summary

Energetic Patient Care Assistant dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions. Focused Healthcare team member offering exceptional patient service and managing documentation needs. Accustomed to communicating openly with healthcare staff to optimize treatments and care planning. Diligent in tracking patient details, managing laboratory samples and providing skilled mobility support.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Care Assistant

UofL
Louisville, KY
03.2023 - Current
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Played games with patients to boost mood, improve memory and provide light entertainment.

Childcare Provider

Playworld Child Development Center
Louisville, KY
10.2020 - 12.2022
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Assisted children in development of social, communication and problem-solving skills.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.

Customer Service Representative

Teleperformance USA
Louisville, KY
03.2021 - 08.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.

Education

Associate of Science - Surgical Technology

Jefferson Community And Technical College, Louisville, KY
02.2025

High School Diploma -

Earl C Clements Job Corp, Morganfield, KY
02.2019

Skills

  • Nursing
  • Interdepartmental collaboration
  • Healthcare operations
  • Risk management
  • Clinical training
  • Infection control standards

Languages

English
Full Professional

Certification

  • CPR Certification
  • BLS Certification
  • Medical Administrative Training - 1 Year

Timeline

Patient Care Assistant - UofL
03.2023 - Current
Customer Service Representative - Teleperformance USA
03.2021 - 08.2022
Childcare Provider - Playworld Child Development Center
10.2020 - 12.2022
Jefferson Community And Technical College - Associate of Science, Surgical Technology
Earl C Clements Job Corp - High School Diploma,

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Brooklyn Brangers